Need vendor support or a refund

I purchased an extension earlier this month and all attempts to request support have been ignored, both by OpenCart and the extension vendor. How do I go about requesting a refund for the purchase?

If you purchased through the opencart.com marketplace, contact OpenCart support:

https://www.opencart.com/index.php?rout ... rt/contact

Thank you. Just to be clear, I had used the support link in the OpenCart market to get support, and both times, the case was closed with no response. Are you saying I should expect a better result when asking for a refund?

Edit: The refund has been requested. There wasn't actually a REFUND message type in the dropdown list, so hopefully this will go smoothly. Again, thanks for your suggestion.

If they're just closing the ticket, it's possible they passed it off to the developer and considered it closed on their end. Make sure you say the developer is not responding and you want a refund. Also make sure that you have the right order_id value when you create the form --- they will need that to reference the order (and I've seen people use the wrong order_id before).

Beyond that, there's not much any of us in the forum can do. Hopefully they'll reply to your next ticket.

As a last resort you could file a chargeback with your card or a PayPal dispute, but if you do that you will probably be banned from the marketplace, just so you know.

When I asked for a refund, all of a sudden, OpenCart seemed eager to act as an intermediary with the vendor. We'll see if I get a response. I am a vendor myself, so I don't want to resort to chargebacks. If I don't hear back from the vendor, I will pursue a refund and move on to someone else who might be able to help.

And Clear Thinking is a brand I trust, so I'll have to refresh myself on your offerings to see if there is anything you can supply for my client's OpenCart store.

Glad to hear it. Usually the OpenCart team will give you a refund if the developer isn't responding at all, so hopefully that will come through. It's possible your previous messages went only to the developer and the OpenCart team didn't notice they weren't responding, since usually they reply within a day or two.

Hope it works out for you