[SOLVED] Edit Missing Order to change to Completed issue
Posted: Wed Sep 18, 2024 7:41 pm
OC 3.0.3.9
PHP 8.1
My client has an issue where a customer's order gets assigned to Missing Orders, but payment has been received and verified with PayPal. So, I want to change the Order Status to Complete. However, I cannot get past the first page because a telephone number is a mandatory field.
• Is there a way to allow an admin to NOT provide the telephone number and move on to the last page where the Order Status can be changed?
It appears that the "Missing Orders" happen because the customer puts a product in the cart but does not complete the order for up to a day or two later.
Another solution might be to disable Guest checkout altogether so they will have to provide the telephone number to place their order.
Does anyone have suggestions on how to best approach this problem?
PHP 8.1
My client has an issue where a customer's order gets assigned to Missing Orders, but payment has been received and verified with PayPal. So, I want to change the Order Status to Complete. However, I cannot get past the first page because a telephone number is a mandatory field.
• Is there a way to allow an admin to NOT provide the telephone number and move on to the last page where the Order Status can be changed?
It appears that the "Missing Orders" happen because the customer puts a product in the cart but does not complete the order for up to a day or two later.
Another solution might be to disable Guest checkout altogether so they will have to provide the telephone number to place their order.
Does anyone have suggestions on how to best approach this problem?