Post by The Batting Clinic » Fri Aug 09, 2024 5:19 am

When I add a new category to my store, for some reason it adds the category twice (adds a subcategory to it with the same name).
Any fixes?
https://thebattingclinic.co.uk/


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Post by ADD Creative » Mon Aug 12, 2024 6:45 am

It would be helpful to post which 1.5.x version, theme and extensions you are using.

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Post by JNeuhoff » Mon Aug 12, 2024 4:54 pm

Your website doesn't appear to use any categories at all! Also, you are using a faulty 3rd party extension, namely kbsupercheckout, which causes this error message:

Code: Select all

Deprecated: Array and string offset access syntax with curly braces is deprecated in /home/u849464580/domains/thebattingclinic.co.uk/public_html/system/library/kbsupercheckout/googleSetup/google-api-php-client/service/apiUtils.php on line 58
Hence, you should contact its author to fix it first.

And then, if you plan to use categories, show us an example where you think it doesn't work.

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Post by The Batting Clinic » Mon Aug 12, 2024 6:08 pm

I've fixed the knowband super checkout extension (well, disabled it), and also uploaded a category so that you can see what I'm talking about. Also thanks.


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Post by ADD Creative » Mon Aug 12, 2024 6:28 pm

It would be helpful to post you OpenCart version, theme and extensions you are using. That doesn't look like OpenCart 1.5.x.

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Post by The Batting Clinic » Mon Aug 12, 2024 9:51 pm

Version 3.0.3.7


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Post by The Batting Clinic » Mon Aug 12, 2024 9:53 pm

Default theme?
And by extensions do you mean every extension I've enabled?


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Post by IP_CAM » Mon Aug 12, 2024 10:04 pm

Well, why then posting in the OpenCart 1.5+ Support Section ?? :drunk:

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Post by The Batting Clinic » Mon Aug 12, 2024 10:07 pm

:clown: oops my bad


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Post by ADD Creative » Mon Aug 12, 2024 11:50 pm

The Batting Clinic wrote:
Mon Aug 12, 2024 9:53 pm
Default theme?
And by extensions do you mean every extension I've enabled?
Any third party extensions you have installed that appear in Extensions -> Installer or Modifications.

Have you tried the rebuild categories button on the top right of the Categories page?

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Post by The Batting Clinic » Tue Aug 13, 2024 4:11 am

Yeah I've tried rebuilding the categories but that hasn't worked.
Extensions:
Base Plugin from HuntBee [3xxx]
EmailOneReturn by iSenseLabs
Export/Import Tool (V3.22) for OpenCart 3.x
FakeMailDetector
Fix for openssl_encrypt issue [3.x.x.x]
Fix opencart 3 installer folder limitation
GuestOrderView
InstagramShopGallery by iSenseLabs
iProductVideo by iSenseLabs
iSearch and Journal2/Journal3 Super Filter Compatibility
iSenseLabs GDPR
MyHerms / Evri [3xxx]
NotifyWhenAvailable by iSenseLabs
OCMOD Editor for OpenCart 3.0
Order Status Email Template [3.x.x.x]
OrderReviews by iSenseLabs
Orders Manager PRO [3.x.x.x]
PDF INVOICE [3xxx]
Post Purchase Order Review Email
PreOrder by iSenseLabs
Royal Mail Click And Drop API
SEO - URL BASIC [3xxx]
Telephone and Region Optional
WaterMark by iSenseLabs


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Post by ADD Creative » Tue Aug 13, 2024 5:30 am

You could try disabling some of your extensions one by one to see if any are the cause of the issue.

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Post by The Batting Clinic » Tue Aug 13, 2024 3:51 pm

I've tried disabling the extensions one by one and clicked refresh after each one but none of them seem to be causing the issue.


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Post by JNeuhoff » Tue Aug 13, 2024 4:44 pm

It looks like your are using the 'all-cricket-bats' keyword for both a top-level and 2nd level category which won't work. Use unique SEO keywords. You may also have to disable the SEO - URL BASIC [3xxx] extension.

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Post by The Batting Clinic » Wed Aug 21, 2024 2:13 am

I haven't made a second level category though.


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Post by ADD Creative » Wed Aug 21, 2024 3:52 pm

Check your oc_category and oc_category_path tables in your database. Do they match what you have set or what you are seeing?

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Post by The Batting Clinic » Wed Aug 21, 2024 7:50 pm

I'll write the category name as 'All Cricket Bats' and then when I click save you can see what it does in the screenshot attached

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Post by The Batting Clinic » Wed Aug 21, 2024 8:18 pm

where do I find the oc_category and oc_category_path tables?


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Post by ADD Creative » Wed Aug 21, 2024 9:42 pm

The Batting Clinic wrote:
Wed Aug 21, 2024 8:18 pm
where do I find the oc_category and oc_category_path tables?
In your database that OpenCart uses. You would have to ask your host if you don't know how to access it. Most hosting comes with phpMyAdmin or something similar in the control panel that you can use to browse your databases.

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