OpenCart Community

Hi,

I set up opencart 4.0.2.3.
By testing the check out I want to choose a shipping method.
But I only get the information, that the shipping adress should be insert first. So far I can see, I insert all informartion at the fields for the adress.
Have anybody an idea, what could be the problem? I tried as guest and other. Both do the same, i can't choos any shipping method.

I'm activated these shipping methods:
- Alnazer Custom Shipping
- Pickup From Store
In my opinion the last should work always, ther is no adress necessary.

best regards

Christian

4.0 has some different settings for its checkout, so double-check how you've set it up in the System > Settings area. The checkout settings are in the Option tab.

You'll probably want to require both the shipping and billing addresses. That will give customers the option to use a different shipping than billing address, and the shipping options given will depend on the shipping address they enter. (You can also use the billing address as the shipping address as the billing address if you want to, but that will not allow customers to use a different billing & shipping address.)

One other thing to check is that all your products have "Requires Shipping" set to "Yes". If the products in the cart don't require shipping, the shipping address & delivery method steps of checkout will be hidden.

Hi,
thx for the advice.
So far I could see, I did everything you wrote. But I can't fix it.

I attach a screenshot, so you can see what's the problem.
I insert Name , adress a.s.o. but it ist not possible, to choose shipping method.

I have installed and enabled this shipping methods:
- Alnazer Custom Shipping
- Pickup From Store

Sadly I didn't find the fault.

best regards
Christian

Hi! 

1. Try to make a checkout with an already registered user with a pre-filled address. Write about the results here.

2. It will be helpful to see your JS console output. Please open Developer Tools. It's already installed in your browser. Open the tab "Console", and if it contains something, send it here as a text or screenshot. 

3. A link to the site will be much more helpful than steps 1 and 2.

HI,

1) With an user, which has a saved adress it works.
If a guest, with the same adress insert, it's not possible to choose a shipping method.


3) the shop is sales.foelsner.com

there ist only 1 product.
I switched the maintenance mode off, so you can see it.
If you need 2) I can mk it later.

I found one more question, where are the payment options overall? I found in the Extension. I thought there is at least an other place to set them.


best regards

Christian

Just tested it on your website, guest checkout works fine.

Are you clicking the "Continue" button at the bottom of the address section? If you don't do that then it won't save the address, and you'll get the errors you're seeing.

It's pretty common to miss that button, which is why I created my 4.0 Checkout Improvements extension. If you think customers may also get confused about needing to click that button, you may want to have a look at that.

If you are already clicking that button then I'm not sure what's going on. Like JNeuhoff, the guest checkout worked fine for me.

thx to you all.
yes it works fine. To click the continue button was the thing, I didn't thought about.
So it works fine.

So I have two more questions.

1) About the payment.
I have installed "Cash On Delivery".
After click on the choose button it's shown as "Test123". Where can I change this text?

2) country and geozons
Is it possible to disable all with on click. So it's not necessary to take each zone or country by its own and click them.

Off Topic.

This is not good practice, this is not user friendly.

Some checkout extensions update the payment and shipping blocks when user data changes, sometimes with a delay. I don’t think the user will understand that he needs to click "Continue" if he gets an error without delivery options.

Sirhc:

1. Language files are contained in the /extension/ directory. The one for COD should be here:

/extension/opencart/catalog/language/en-gb/payment/cod.php

2. You would have to disable all countries in the database. If you use the standard table prefix of "oc_" then running a query like this should disable all countries:

UPDATE oc_country SET status = 0;

thx for the help

Sirhc wrote: ↑

Thu Jul 04, 2024 4:06 am

thx for the help

Would you say this answers your question?

If so, could you please add [SOLVED] to the start of the post title?

Sirhc wrote: ↑

Mon Jul 01, 2024 1:13 pm

HI,

1) With an user, which has a saved adress it works.
If a guest, with the same adress insert, it's not possible to choose a shipping method.


3) the shop is sales.foelsner.com

there ist only 1 product.
I switched the maintenance mode off, so you can see it.
If you need 2) I can mk it later.

I found one more question, where are the payment options overall? I found in the Extension. I thought there is at least an other place to set them.


best regards

Christian

Hi,

I have the same problem with checkout. I tested your site sales.foelsner.com, but the issue with payment and shipping methods not showing has not been resolved. Neither shipping method nor payment method can be selected.