Customer Locked Out and Error Code

PHP 8.1
Open Cart 4.0.2.3
Customer locked put due top too many login attempts. After 3 hours, no unlock.
I went to admin backend and customers account and clicked unlock but it failed with the following error: Any advice?

Yeah, don't use OC 4.0.2.1, too many bugs. Use 4.0.2.3.

I have now upgraded to 4.0 2.3 and have exactly the same problem.

The authorized attempts have been patched in OC v4.0.2.4 which has now become OC v4.1.0.0 release. However, this release is still under development.

However, the path filenames making the use of the authorize features can be found on those files from OC v4.1.0.0 release:

JNeuhoff wrote: ↑

Wed Apr 17, 2024 5:22 am

Yeah, don't use OC 4.0.2.1, too many bugs. Use 4.0.2.3.

Many devs are still saying use 3.0.3.9:
viewtopic.php?t=233342

straightlight wrote: ↑

Wed Apr 17, 2024 9:30 am

The authorized attempts have been patched in OC v4.0.2.4 which has now become OC v4.1.0.0 release. However, this release is still under development.

However, the path filenames making the use of the authorize features can be found on those files from OC v4.1.0.0 release:

Code: Select all

admin/controller/customer/customer.php
admin/controller/user/user.php
admin/model/customer/customer.php
admin/model/user/user.php
catalog/model/account/customer.php

I am a simple person and do not fully understand what you are saying here.
Do I have to wait for the update release, or is there something I can do now to unlock my customer?

sjgarth wrote: ↑

Wed Apr 17, 2024 11:46 pm

straightlight wrote: ↑

Wed Apr 17, 2024 9:30 am

The authorized attempts have been patched in OC v4.0.2.4 which has now become OC v4.1.0.0 release. However, this release is still under development.

However, the path filenames making the use of the authorize features can be found on those files from OC v4.1.0.0 release:

Code: Select all

admin/controller/customer/customer.php
admin/controller/user/user.php
admin/model/customer/customer.php
admin/model/user/user.php
catalog/model/account/customer.php

I am a simple person and do not fully understand what you are saying here.
Do I have to wait for the update release, or is there something I can do now to unlock my customer?

As simple as it gets, depending on the urgency, if you are unable to make those changes yourself and that you are in a hurry, you can always create a new service request in the Commercial Support section of the forum, download an extension or simply wait for the next update release and once it gets released.

sjgarth wrote: ↑

Wed Apr 17, 2024 11:46 pm

I am a simple person and do not fully understand what you are saying here.

I think he's suggesting get those files from the latest release and overwrite the equivalent files on your site.

paulfeakins wrote: ↑

Thu Apr 18, 2024 11:21 pm

I think he's suggesting get those files from the latest release and overwrite the equivalent files on your site.

Thanks for that more useful response. I will give that a go, I assume the new files are on github somewhere?

RE:Thanks for that more useful response. I will give that a go, I assume the new files are on github somewhere?
---
I assume they meant to get the files from the latest DEV-Version, to be found as shown on the image below.
Right-Hand Mouse Click on the image VIEW, to make it show up in large format. or click this link, to make it show up:
download/file.php?id=43685

straightlight wrote: ↑

Wed Apr 17, 2024 9:30 am

The authorized attempts have been patched in OC v4.0.2.4 which has now become OC v4.1.0.0 release. However, this release is still under development.

However, the path filenames making the use of the authorize features can be found on those files from OC v4.1.0.0 release:

Code: Select all

admin/controller/customer/customer.php
admin/controller/user/user.php
admin/model/customer/customer.php
admin/model/user/user.php
catalog/model/account/customer.php

I don't see either v4.0.2.4 or v4.1.0.0 on Github. Can that version (or versions) be downloaded somewhere?

I have upgraded admin/model/customer/customer.php and admin/controller/customer/customer.php from v4.0.2.3 but it hasn't solved this problem.

In the meantime, I've been scratching my head trying to figure out where in the database the customer account is locked, but I can't figure that out. Presumably there's a field in one of the customer tables.

Can anyone point me to it so I can reset the customer account manually?

define('VERSION', '4.1.0.0')
https://github.com/opencart/opencart/tree/master/upload

IP_CAM wrote: ↑

Mon Aug 12, 2024 8:36 pm

define('VERSION', '4.1.0.0')
https://github.com/opencart/opencart/tree/master/upload

Many thanks @IP_CAM

I didn't get a notification that this thread had been updated, but I just downloaded those files and the Unlock Account function does now appear to work. It actually loaded a JSON file into the browser, so it wasn't without issue, but so far as I can see the locked account is no longer locked.

There's now a function resetAuthorizes in admin/model/customer/customer.php which updates the customer_authorize table for a given customer_id, setting the value for total back to zero.

That file, incidentally, is more than twice the length of the same file in v4.0.2.2, so I imagine there have been quite a few other significant changes and additions.

Thank you again for pointing me in the right direction.

siteadvice wrote: ↑

Wed Aug 21, 2024 9:04 pm

function does now appear to work

Great, so please add [SOLVED] to the start of this post title.

I have updated to 4.1.0.0 now but I still have customer management issues.
When loading the customer edit page in the dashboard (route=customer/customer.form) or on the store (route=account/edit) only the basic required data appears in the form (names, email, telephone, customer group, status) but any custom fields are not populated. The data is there in the custom_field column of the customer table. And if you re-input it manually into the form, it saves correctly. But the form does not populate.
I'm seeing no errors in the error_log or in the browser console.
Anyone know how this can be fixed?
Possibly it needs to be reported via the Opencart Github page.

Report issues on github. OC 4.1.0.0 is still under development.