Maybe weird question. Can Opencart block the use of a store coupon based on the IP address of the user? We've been troubleshooting one of our store coupons. Seems to work for some customers, and not for others. Also, it doesn't work for staff. If we try to enter the coupon at checkout, from any computer or phone that is connected to our office internet. Nothing happens, when we press the 'submit' button. If however, we disable the wifi on the phone and use cellular data instead, then the coupon works normally.
While there might be extensions on the Marketplace that may allow IP addresses to be blocked, it won't prevent DHCP addresses to be re-assigned.zionhealth wrote: ↑Sat Feb 17, 2024 7:14 amMaybe weird question. Can Opencart block the use of a store coupon based on the IP address of the user? We've been troubleshooting one of our store coupons. Seems to work for some customers, and not for others. Also, it doesn't work for staff. If we try to enter the coupon at checkout, from any computer or phone that is connected to our office internet. Nothing happens, when we press the 'submit' button. If however, we disable the wifi on the phone and use cellular data instead, then the coupon works normally.
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Nope, OpenCart Coupons don't block usage by IP address. Have you checked if there are any restrictions of the coupon code that might have taken effect? Such as uses per customer, category/product restrictions, coupon restricted for logged in customers only? Unless you have a third-party extension installed, it's not possible that OpenCart is blocking usage by IP address.zionhealth wrote: ↑Sat Feb 17, 2024 7:14 amMaybe weird question. Can Opencart block the use of a store coupon based on the IP address of the user? We've been troubleshooting one of our store coupons. Seems to work for some customers, and not for others. Also, it doesn't work for staff. If we try to enter the coupon at checkout, from any computer or phone that is connected to our office internet. Nothing happens, when we press the 'submit' button. If however, we disable the wifi on the phone and use cellular data instead, then the coupon works normally.
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What security software does your host have installed? Things like ModSecurity can block functionality like this sometimes.zionhealth wrote: ↑Sat Feb 17, 2024 7:14 amMaybe weird question. Can Opencart block the use of a store coupon based on the IP address of the user?
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Thanks for the replies everyone. We do have Modsecurity on the server. I can ask our server guy to check this.
Make sure. you also try by disabling by your all other extension and clearing cache to check basic "coupon" system is working in all condition.zionhealth wrote: ↑Sat Feb 17, 2024 7:14 amMaybe weird question. Can Opencart block the use of a store coupon based on the IP address of the user? We've been troubleshooting one of our store coupons. Seems to work for some customers, and not for others. Also, it doesn't work for staff. If we try to enter the coupon at checkout, from any computer or phone that is connected to our office internet. Nothing happens, when we press the 'submit' button. If however, we disable the wifi on the phone and use cellular data instead, then the coupon works normally.
if still facing any issue let me know.
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In my opinion, ModSecurity is a terrible piece of software that is very often blocking legitimate functionality. It has so many false-positives that it's essentially useless. Disable that, and try again.zionhealth wrote: ↑Tue Feb 27, 2024 8:21 amWe do have Modsecurity on the server. I can ask our server guy to check this.
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Yes, I have heard this before from other server freelancers. Actually I thought we had it disabled, at one point. Will check this.
paulfeakins wrote: ↑Tue Feb 27, 2024 7:00 pmIn my opinion, ModSecurity is a terrible piece of software that is very often blocking legitimate functionality. It has so many false-positives that it's essentially useless. Disable that, and try again.zionhealth wrote: ↑Tue Feb 27, 2024 8:21 amWe do have Modsecurity on the server. I can ask our server guy to check this.
Has anyone in the skincare industry encountered specific instances of coupon-related issues with OpenCart 3.0.3.8, and if so, what were the particular scenarios triggering these anomalies? Any successful resolutions or workarounds shared would immensely assist us in maintaining the optimal functionality of our website. Your insights will be highly valuable in enhancing the overall user experience on our skincare platform.
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Last edited by jameslewis on Wed Feb 28, 2024 5:37 am, edited 1 time in total.
Good idea because hosts sometimes re-enable it without telling anyone.zionhealth wrote: ↑Wed Feb 28, 2024 2:48 amActually I thought we had it disabled, at one point. Will check this.
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