We have a product (a snorkel) and it is supposed to be magenta but after uploading the correct image it is changing the color of the image to purple?? There are 4 colors and the rest are fine and I have deleted and reuploaded the image several times but it is changed every time?? the data tab on the products is supposed to have a main image tab but it doesn't?? 3.0.2.0 is the OS version. I am miffed at this. I have deleted the image from image/catalog and the thumbnails from image/cache/catalog as well. am I missing a directory for images? Thanks
The product admin has an "Images" tab where you can upload your main image, but its not under the "data" tab.beachgeek wrote: ↑Tue Feb 14, 2023 4:31 amthe data tab on the products is supposed to have a main image tab but it doesn't?? 3.0.2.0 is the OS version. I am miffed at this. I have deleted the image from image/catalog and the thumbnails from image/cache/catalog as well. am I missing a directory for images? Thanks
Are you using a CDN such as Cloudflare that may be caching? Have you cleared your browser cache? Try using a different filename name for the image.
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Try going to the image directly in your web browser such as /image/catalog/your-image.jpg. Then go to the resized image such as /image/cache/catalog/your-image-500x500.jpg. Are the colours different?
Your source image is probably saved in the wrong format.
I think you mean OC for OpenCart not OS for Operating System.
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Yes by OC, I meand Opencart. I have uploaded the correct image several times and accessed it from the backend and the color has changed. It's a jpeg but I will change it and reupload, We have accessed it on two different systems and the color is still changed and I have cleared my cache too. baffled to say the least. It's doing the same to the same magenta color on a different style snorkel. I will try changing the image format.
Oh and yes in the data tab there is no place to upload the main image. Odd
Oh and yes in the data tab there is no place to upload the main image. Odd
This looks magenta to me pinkish-purple as opposed to a blueish-purple
Is this the right colour?
NOTE: It will not be seen as the same on any device as colour settings are done by the user amongst other differences.
Screen Shot 2023-02-14.png (199.34 KiB) Viewed 697 times
NOTE: It will not be seen as the same on any device as colour settings are done by the user amongst other differences.
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
I think the issue is what @paulfeakins mentioned.
It looks like your source image is in CMYK (which if for print), you need to resave/export it with a RGB color profile.
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It looks like your source image is in CMYK (which if for print), you need to resave/export it with a RGB color profile.
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Backup and learn how to recover before you make any changes!
Indeed this is what I was referring to.
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