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HTTP Error 500 on entire site after enabling password reset link
Posted: Wed Jan 18, 2023 4:27 am
by bundersons
After forgetting my password, I followed advice on another thread which said to enable password reset link, to alter the following in the database:-
oc_settings > config_password > Value =1
After changing and applying, the site is giving me HTTP Error 500 and cannot access anything. I have FTP and db access still though.
Version 3.0.6.0
No additional themes or mods.
Thanks in advance.
Re: HTTP Error 500 on entire site after enabling password reset link
Posted: Wed Jan 18, 2023 6:50 pm
by OSWorX
bundersons wrote: ↑Wed Jan 18, 2023 4:27 am
After forgetting my password, I followed advice on another thread which said to enable password reset link, to alter the following in the database:-
oc_settings > config_password > Value =1
After changing and applying, the site is giving me HTTP Error 500 and cannot access anything. I have FTP and db access still though.
Version 3.0.6.0
No additional themes or mods.
Thanks in advance.
Funny, had a client yesterday with a similiar problem (could not log in into the admin area).
Finally the issue was the session handling - had to switch from db to file.
But in your case it seems to be a php error - the Error 500 points to such.
Have you ever checked the server log file (not the oc error.log) - there must be some entries you can see what is causing this error.
Fix that and you sould be able to login.
Re: HTTP Error 500 on entire site after enabling password reset link
Posted: Wed Jan 18, 2023 7:12 pm
by bundersons
Thank you for the reply. Where is the server log file located? I'll copy/paste it as they don't make much sense to me.
Re: HTTP Error 500 on entire site after enabling password reset link
Posted: Wed Jan 18, 2023 7:48 pm
by ADD Creative
You would need to ask your host. Or you could look for the PHP error log using phpinfo().
Re: HTTP Error 500 on entire site after enabling password reset link
Posted: Wed Jan 18, 2023 7:57 pm
by OSWorX
bundersons wrote: ↑Wed Jan 18, 2023 7:12 pm
Thank you for the reply. Where is the server log file located? I'll copy/paste it as they don't make much sense to me.
Don't know how you administer your server.
CPanel, Plesk, etc .. ?
Open that, search for logs or protocol and look into that.
Re: HTTP Error 500 on entire site after enabling password reset link
Posted: Wed Jan 18, 2023 8:01 pm
by paulfeakins
bundersons wrote: ↑Wed Jan 18, 2023 4:27 am
After changing and applying, the site is giving me HTTP Error 500 and cannot access anything. I have FTP and db access still though.
Have you checked all the error logs?
bundersons wrote: ↑Wed Jan 18, 2023 4:27 am
Version 3.0.6.0
There is no such version?