Not receiving email with partial credit card numbers or order confirmation

Quote

Post by rocketfoot » Wed Oct 19, 2022 3:57 am

Help! I just did a test purchase on my 1.5.6 store and I got a confirmation email at my customer email but I did not receive any order confirmation or credit card details at my store admin email! This just started yesterday all of the sudden! What could the problem be? I tested the email account and everything is good there!
Last edited by rocketfoot on Wed Oct 19, 2022 5:06 am, edited 1 time in total.

OpenCart 3.0.3.8
www.wattstruckcenter.com/shop

User avatar
rocketfoot
Active Member
Posts
131
Joined
Fri Nov 15, 2013 10:47 pm
Top

Re: Not receiving email with end credit card numbers or order confirmation

Quote

Post by johnp » Wed Oct 19, 2022 4:19 am

You're taking customer's card details by email? Not a great idea in today's world.

Opencart 1.5.6.5/OC Bootstrap Pro/VQMOD lover, user and geek.
Affordable Service £££ - Opencart Installs, Fixing, Development and Upgrades
Plus Ecommerce, Marketing, Mailing List Management and More
FREE Guidance and Advice at https://www.ecommerce-help.co.uk

User avatar
johnp
Active Member
Posts
1404
Joined
Fri Mar 25, 2011 10:25 am
Location - Surrey, UK
Top

Re: Not receiving email with end credit card numbers or order confirmation

Quote

Post by rocketfoot » Wed Oct 19, 2022 4:25 am

No...Open Cart is not sending the email with the outer CC numbers. It splits the CC number up and only emails the outer numbers. The inner numbers are in the order history in Open Cart. I am not getting the email or order confirmation but the customer order conf is sending as expected! This is kind of a big problem! Plus I am missing CC details from about 6 ordes now...any way to get them back?

OpenCart 3.0.3.8
www.wattstruckcenter.com/shop

User avatar
rocketfoot
Active Member
Posts
131
Joined
Fri Nov 15, 2013 10:47 pm
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by ADD Creative » Wed Oct 19, 2022 5:21 am

Unless you have changed anything on your store just before it started happening you are probably best to ask you host. They may have changed something or the emails may of been falsely detected as spam.

www.add-creative.co.uk

ADD Creative
Guru Member
Posts
5199
Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by rocketfoot » Wed Oct 19, 2022 5:28 am

ADD Creative wrote: ↑
Wed Oct 19, 2022 5:21 am
 Unless you have changed anything on your store just before it started happening you are probably best to ask you host. They may have changed something or the emails may of been falsely detected as spam.
Checking now but it is odd that the customer order confirmation emails are sending normally??

Is there anyway to access the missing partial CC info emails that are lost?

OpenCart 3.0.3.8
www.wattstruckcenter.com/shop

User avatar
rocketfoot
Active Member
Posts
131
Joined
Fri Nov 15, 2013 10:47 pm
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by Cue4cheap » Wed Oct 19, 2022 6:01 am

My guess is probably not. But we are all guessing as you aren't telling us anything about what credit card module you are using.
Mike

cue4cheap not cheap quality

Cue4cheap
Expert Member
Posts
2240
Joined
Fri Sep 20, 2013 4:45 am
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by straightlight » Wed Oct 19, 2022 6:44 am

Server error logs.

Dedication and passion goes to those who are able to push and merge a project.

Regards,
Straightlight
Programmer / Opencart Tester

straightlight
Legendary Member
Posts
22525
Joined
Mon Nov 14, 2011 11:38 pm
Location - Canada, ON
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by rocketfoot » Wed Oct 19, 2022 6:10 pm

Cue4cheap wrote: ↑
Wed Oct 19, 2022 6:01 am
 My guess is probably not. But we are all guessing as you aren't telling us anything about what credit card module you are using.
Mike
I am using this offline CC extension...been using is for years with no known changes!
https://www.opencart.com/index.php?rout ... =11&page=2

OpenCart 3.0.3.8
www.wattstruckcenter.com/shop

User avatar
rocketfoot
Active Member
Posts
131
Joined
Fri Nov 15, 2013 10:47 pm
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by straightlight » Wed Oct 19, 2022 7:10 pm

rocketfoot wrote: ↑
Wed Oct 19, 2022 6:10 pm
Cue4cheap wrote: ↑
Wed Oct 19, 2022 6:01 am
 My guess is probably not. But we are all guessing as you aren't telling us anything about what credit card module you are using.
Mike
I am using this offline CC extension...been using is for years with no known changes!
https://www.opencart.com/index.php?rout ... =11&page=2
Contact the extension developer to resolve this issue.

Dedication and passion goes to those who are able to push and merge a project.

Regards,
Straightlight
Programmer / Opencart Tester

straightlight
Legendary Member
Posts
22525
Joined
Mon Nov 14, 2011 11:38 pm
Location - Canada, ON
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by ADD Creative » Wed Oct 19, 2022 7:12 pm

Looking at the description, it doesn't store the part of the number that is emailed. So if the emails are lost so is that information.

Finding what happened to the emails is very dependent on how your store, hosting and email accounts are set up. Sometimes you can find the email errors under the system email account if you have one. You may be able to check the mail logs yourself. In cPanel it's under Track Delivery.

You could also use an online email deliverability checker to check the emails your store send out are correct.

www.add-creative.co.uk

ADD Creative
Guru Member
Posts
5199
Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom
Top

Re: Not receiving email with partial credit card numbers or order confirmation

Quote

Post by pipe2 » Sat Oct 29, 2022 2:39 am

why dont you get a real CC account/gateway? been in biz since 1948, shouldn't be a problem.

That kinda thing seems like something for people who cant get approved for a CC account. What % do they take?

Notice it says it was recently updated, too
pipe2
Newbie
Posts
17
Joined
Fri Oct 28, 2022 6:44 pm
Top
Post Reply
Return to “General Support”
Who is online

Users browsing this forum: No registered users and 68 guests