Post by pixacor » Wed Sep 28, 2022 3:35 am

3.0.3.7
Paypal commerce plugin

We get a lot of orders and everything seems to work fine and well. Today we found two orders on PayPal that were completed, but in the admin the sales went to Missing Orders vs Completed. This tells me that once the person paid for whatever reason the site never captured it. Where do I look or test to find out what happened? I don't see any log in the PayPal plugin.

New member

Posts

Joined
Mon Jul 29, 2019 12:55 am

Post by ADD Creative » Wed Sep 28, 2022 3:40 am

Make sure you are using the latest version of the extension from the marketplace.

www.add-creative.co.uk


Expert Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom

Post by pixacor » Wed Sep 28, 2022 3:52 am

It is the latest. I have logs set to "on". But I am not seeing where the logs are. Anyone know?

New member

Posts

Joined
Mon Jul 29, 2019 12:55 am

Post by nickpapoutsis » Wed Sep 28, 2022 6:56 am

Have you fixed samesite cookies?

User avatar
New member

Posts

Joined
Mon Mar 25, 2019 7:49 am

Post by ADD Creative » Wed Sep 28, 2022 5:34 pm

The logs should be in your storage folder under logs/paypal.log. Also check your PHP and OpenCart error logs.

www.add-creative.co.uk


Expert Member

Posts

Joined
Sat Jan 14, 2012 1:02 am
Location - United Kingdom
Who is online

Users browsing this forum: pavvelbe and 11 guests