Opencart Extension Refund Mechanism

Just a note for Opencart. I went to PayPal to request a refund for an extension I purchased a while back which ended up not working (even when testing on a fresh install of Opencart), and zero support from the extension's developer even after using the official support link/form ... the message I see in PayPal before actually proceeding with the request is as follows:

Hello, PayPal Dispute = Instant Ban! Your OpenCart account has been suspended. You will no longer have access to your downloads, updates or free support until you drop the PayPal Dispute. This is what you should have done: 1. Go to http://www.opencart.com/index.php?route=support/contact. 2. Select support or refund. 3. In the enquiry field enter your order ID, username, any error messages and the reason for the refund. PayPal's dispute system is very slow and only a limited number of OpenCart staff have access to it. Best Regards, OpenCart Team

The issue I have is that there is no 'Select refund' option in Opencart's form (see attached screenshot when trying the link supplied in PayPal's message), as you can see here: https://prnt.sc/26pvm7u

Pretty unreal that Opencart would include that message in PayPal, and not actually have the proper tool in place to complete the task.

I think that is WRONG to be banned if you have already tried to get assistance from the developer
Opencart should be on your side if they want you to stay with them and maybe purchase some modules/extensions not just SUSPEND your account