OpenCart Community

Posted: **Thu Jan 27, 2022 9:53 pm**

Hi, I have a problem with my Opencart, I installed a fresh Opencart (Version 3.0.3 .

(three.zero.three.eight) on my dedicated server (PHP 7.4), when I'm going to add a status history on the order page (admin side) "SOME TIME" I ger an error message (Internal Server Error) and no notification email sent. this problem appears sometimes not all time. I mean sometimes the notification goes without any problem. (the same problem "SOME TIME" apperas when a customer made an order as the email confirmation is sent to the customer when he makes an order).

I use the SMTP setting on Opencart Settings.

can you help to solve this problem?

Thank you!

Posted: **Thu Jan 27, 2022 10:12 pm**

Look at your SERVER error logs - something should show up there.
Possibly a mail server availability / problem

Posted: **Thu Jan 27, 2022 10:20 pm**

mikeinterserv wrote: ↑
Thu Jan 27, 2022 10:12 pm
Look at your SERVER error logs - something should show up there.
Possibly a mail server availability / problem

When the problem getting the logs look like:

/var/log/exim_rejectlog

Code: Select all

2022-01-20 10:31:35 dovecot_login authenticator failed for (mydomain.com) [SERVER_IP]:34812: 535 Incorrect authentication data (set_id=info@mydomain.com)

/var/log/maillog

Code: Select all

Jan 20 10:31:33 server dovecot: auth-worker(16978): Error: conn unix:auth-worker (pid=9978,uid=97): auth-worker<1>: dict(info@mydomain.com,SERVER_IP): Failed to lookup key shared/dovecot_userdb-smtp/info@mydomain.com: Connection closed: read(size=8192) failed: Connection reset by peer (reply took 0.000 secs (0.001 in dict wait, 0.000 in other ioloops, 0.000 in locks))

/var/log/lfd.log

Code: Select all

Jan 20 10:31:39 server lfd[22291]: Failed SMTP AUTH login from 178.63.104.45 - ignored

Posted: **Thu Jan 27, 2022 10:59 pm**

SMTP issue, which smtp setting you are using, if it's your own domain check with your host.
Your exima server is causing issues.

OpenCart Community

"internal server error" when adding status history on order page

"internal server error" when adding status history on order page

Re: "internal server error" when adding status history on order page

Re: "internal server error" when adding status history on order page

Re: "internal server error" when adding status history on order page