When I use returns tab in sales and select notify customer email isn't send to customer. I tried to apply fix from git hub which was linked in some other oc forum post (https://github.com/opencart/opencart/co ... 12f0b516af) but that didin't fix a problem. I am running open cart 3.0.3.3.
Thanks for help.
Error logs. Check your OC admin > extensions > events list and your email configurations in your OC admin > systems > settings > edit settings > Mail tab.g3niuse wrote: ↑Wed Nov 17, 2021 2:46 amWhen I use returns tab in sales and select notify customer email isn't send to customer. I tried to apply fix from git hub which was linked in some other oc forum post (https://github.com/opencart/opencart/co ... 12f0b516af) but that didin't fix a problem. I am running open cart 3.0.3.3.
Thanks for help.
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Straightlight
Programmer / Opencart Tester
There are a lot of things that can cause email issues.
Are other emails from the site sending ok?
Are other emails from the site sending ok?
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I think it is a problem in 3.0.3.3.
Check the event trigger for return mail from admin in events list:
admin_mail_return
upon install it reads:
should it not be:
Check the event trigger for return mail from admin in events list:
admin_mail_return
upon install it reads:
Code: Select all
admin/model/sale/return/addReturn/after
Code: Select all
admin/model/sale/return/addReturnHistory/after
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
Every other email is working alright for orders and notification for changing status of order works perfectly fine.paulfeakins wrote: ↑Wed Nov 17, 2021 7:59 pmThere are a lot of things that can cause email issues.
Are other emails from the site sending ok?
I don't know if affiliate mails are working because i don't use them.
It reads like thisby mona wrote: ↑Wed Nov 17, 2021 11:26 pmI think it is a problem in 3.0.3.3.
Check the event trigger for return mail from admin in events list:
admin_mail_return
upon install it reads:should it not be:Code: Select all
admin/model/sale/return/addReturn/afterCode: Select all
admin/model/sale/return/addReturnHistory/after
Code: Select all
admin/model/sale/return/addReturn/after
Thanks for Help
From phpMyAdmin, xx_event table
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I changed event to trigger at
Emails still don't work and now history in return isn't updated with click on add history when notify is selected but will be updated when I refresh page
Code: Select all
admin/model/sale/return/addReturnHistory/afterwell, you could check if the email is now triggered correctly:
in admin/controller/mail/return.php
you add:
right after:
Then add a return history again with notify and check your oc error log whether that message is there.
if it is, the trigger is ok, if you still do not get an email, you have an email processing issue.
in admin/controller/mail/return.php
you add:
Code: Select all
$this->log->write('About to send an email for return: '.$return_id.' to '.$return_info['email']);
Code: Select all
$mail->setTo($return_info['email']);
if it is, the trigger is ok, if you still do not get an email, you have an email processing issue.
DISCLAIMER:
You should not modify core files .. if you would like to donate a cup of coffee I will write it in a modification for you.
https://www.youtube.com/watch?v=zXIxDoCRc84
I finally found solution for this problem.
First you need to change event to
When you have done that in admin/controller/mail/return.php
You need to delete this lanes if you implemented the fix from github
You need to delete this because of some reason this can't get language code
Then you need to change line
Into
I know that this is hard coded but I didn't find other solution . You need to change en-gb to your language code if u don't use English
This part is so funny because someone forgot to add all data needed for email body
After this lines
You need to add this
And that should fix emailing problem for returns.
In the end complete file should look like this
Huge thanks to mona
First you need to change event to
Code: Select all
admin/model/sale/return/addReturnHistory/after
You need to delete this lanes if you implemented the fix from github
Code: Select all
$language_info = $this->model_localisation_language->getLanguage($return_info['language_id']);
if ($language_info) {
$language_code = $language_info['code'];
} else {
$language_code = $this->config->get('config_language');
}
Then you need to change line
Code: Select all
$language = new Language($language_code);
$language->load($language_code);
$language->load('mail/return');
Code: Select all
$language = new Language('en-gb');
$language->load('en-gb');
$language->load('mail/return');
This part is so funny because someone forgot to add all data needed for email body
After this lines
Code: Select all
$data['return_id'] = $return_id;
$data['date_added'] = date($language->get('date_format_short'), strtotime($return_info['date_modified']));
$data['return_status'] = $return_info['return_status'];
$data['comment'] = strip_tags(html_entity_decode($comment, ENT_QUOTES, 'UTF-8'));
Code: Select all
$data['text_return_id']=$language->get('text_return_id');
$data['text_date_added']=$language->get('text_date_added');
$data['text_return_status']=$language->get('text_return_status');
$data['text_comment']=$language->get('text_comment');
$data['text_footer']=$language->get('text_footer');
In the end complete file should look like this
Code: Select all
<?php
class ControllerMailReturn extends Controller {
public function index($route, $args, $output) {
if (isset($args[0])) {
$return_id = $args[0];
} else {
$return_id = '';
}
if (isset($args[1])) {
$return_status_id = $args[1];
} else {
$return_status_id = '';
}
if (isset($args[2])) {
$comment = $args[2];
} else {
$comment = '';
}
if (isset($args[3])) {
$notify = $args[3];
} else {
$notify = '';
}
if ($notify) {
$this->load->model('sale/return');
$return_info = $this->model_sale_return->getReturn($return_id);
if ($return_info) {
$language = new Language('en-gb');
$language->load('en-gb');
$language->load('mail/return');
$data['return_id'] = $return_id;
$data['date_added'] = date($language->get('date_format_short'), strtotime($return_info['date_modified']));
$data['return_status'] = $return_info['return_status'];
$data['comment'] = strip_tags(html_entity_decode($comment, ENT_QUOTES, 'UTF-8'));
$data['text_return_id']=$language->get('text_return_id');
$data['text_date_added']=$language->get('text_date_added');
$data['text_return_status']=$language->get('text_return_status');
$data['text_comment']=$language->get('text_comment');
$data['text_footer']=$language->get('text_footer');
$mail = new Mail($this->config->get('config_mail_engine'));
$mail->parameter = $this->config->get('config_mail_parameter');
$mail->smtp_hostname = $this->config->get('config_mail_smtp_hostname');
$mail->smtp_username = $this->config->get('config_mail_smtp_username');
$mail->smtp_password = html_entity_decode($this->config->get('config_mail_smtp_password'), ENT_QUOTES, 'UTF-8');
$mail->smtp_port = $this->config->get('config_mail_smtp_port');
$mail->smtp_timeout = $this->config->get('config_mail_smtp_timeout');
$mail->setTo($return_info['email']);
$mail->setFrom($this->config->get('config_email'));
$mail->setSender(html_entity_decode($this->config->get('config_name'), ENT_QUOTES, 'UTF-8'));
$mail->setSubject(sprintf($language->get('text_subject'), html_entity_decode($this->config->get('config_name'), ENT_QUOTES, 'UTF-8'), $return_id));
$mail->setText($this->load->view('mail/return', $data));
$mail->send();
}
}
}
}
In a new installation of 3.0.3.8 all of a sudden my customers didn't get a confirmation of their RMA's.
I tried all fixes I could find but to no avail.
In the end I purchased this extension that was the solution for me:
https://www.opencart.com/index.php?rout ... n_id=44589
You can switch admin E-mails and customer-emails on and off or both. It is multilingual and uses html for styling.
I'm happy with it and it works like a charm.
I tried all fixes I could find but to no avail.
In the end I purchased this extension that was the solution for me:
https://www.opencart.com/index.php?rout ... n_id=44589
You can switch admin E-mails and customer-emails on and off or both. It is multilingual and uses html for styling.
I'm happy with it and it works like a charm.
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