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[SOLVED][3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 5:03 pm
by cosmicx
Details:
1. Webhost is running PHP7.3
2. OC v3.0.3.7, default theme, no modules that modifies the form behaviour
3. No error in log file, where error logging is enabled
Upon clicking submit, page goes to a white/blank page (In Firefox), instead of the usual customer registration success page.
In Google Chrome, submitting the form will end up in ERROR 500. However, when you check on the admin dashboard, the user/customer is added.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 5:16 pm
by thekrotek
Check your other error log.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 5:23 pm
by cosmicx
thekrotek wrote: ↑Tue Apr 27, 2021 5:16 pm
Check your other error log.
Found something in my apache error log, something to do with email:
Code: Select all
[Tue Apr 27 10:19:35.094172 2021] [proxy_fcgi:error] [pid 3819066:tid 140521406138112] [client 110.54.157.180:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught Exception: Error: DATA not accepted from server! in /home/user1/web/oc3a.domain.tld/public_html/system/library/mail/smtp.php:241\nStack trace:\n#0 /home/user1/web/oc3a.domain.tld/public_html/system/library/mail/smtp.php(209): Mail\\Smtp->handleReply(Resource id #19, 250, 'Error: DATA not...')\n#1 /home/user1/web/oc3a.domain.tld/public_html/system/library/mail.php(142): Mail\\Smtp->send()\n#2 /home/user1/web/oc3a.domain.tld/public_html/catalog/controller/mail/register.php(44): Mail->send()\n#3 /home/user1/web/oc3a.domain.tld/public_html/vqmod/vqcache/vq2-_home_user1_web_oc3a.domain.tld_storage_modification_system_engine_action.php(79): ControllerMailRegister->index('account/custome...', Array, 6)\n#4 /home/user1/web/oc3a.domain.tld/public_html/system/engine/event.php(62): Action->execute(Object(Registry), Array)\n#5 /home/user1/web/oc3a.domain.tld/public_html/vqmod/vqcache/vq2-_home_user1_web_oc3a.domain.tld_storage_modific...', referer: https://oc3a.domain.tld/index.php?route=account/register
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 5:29 pm
by thekrotek
Good. Now you have your error, which comes from SMTP. Google for solution.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 5:35 pm
by cosmicx
My SMTP setting is triggering the error. It was a copied configuration from a working OC 2.3.02 instance.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 8:56 pm
by ADD Creative
"DATA not accepted from server!" means your SMTP server didn't like the content of your email or timed out.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 9:32 pm
by cosmicx
ADD Creative wrote: ↑Tue Apr 27, 2021 8:56 pm
"DATA not accepted from server!" means your SMTP server didn't like the content of your email or timed out.
Yah it is! I checked on my store's email setting, and turned out it does not match the one entered for the SMTP account.
So, email set in System > Setting > Store Tab > Email does not match with the value entered in System > Setting > Mail Tab > SMTP Username
Error is gone now, after updating the Store email.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Tue Apr 27, 2021 10:00 pm
by straightlight
Now that the issue has been solved, please add: [SOLVED] at the beginning of the subject line on the first post.
Re: [3.0.3.7] Blank/White Screen After Submitting Customer Registration Form
Posted: Wed Apr 28, 2021 10:32 pm
by cosmicx
straightlight wrote: ↑Tue Apr 27, 2021 10:00 pm
Now that the issue has been solved, please add: [SOLVED] at the beginning of the subject line on the first post.
It's done.