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Customer not receiving order confirmation
Posted: Fri Nov 27, 2020 5:27 am
by ChrisEvans
Hello all
Opencart version 2.2.0
I receive the order confirmation but the customer does not. When I check the order history it states 'no' next to customer notified. Has the website tried to send this email or am I missing something silly here.
Re: Customer not receiving order confirmation
Posted: Fri Nov 27, 2020 5:50 am
by ADD Creative
Customer Notified being No would be correct for the first status.
The admin order email is sent just after the customer one in the same function. So assuming you own mail account is on the same server it could be that you server isn't sending any mail to remote addresses.
Could also be the messages are being treated as spam. Check you have SPF and DKIM set up correctly (use an online mail deliverability tool to check). Check your host doesn't run any outgoing mail filters. I'v seen hosts reject this sort of outgoing mail as spam.
Re: Customer not receiving order confirmation
Posted: Fri Nov 27, 2020 7:01 am
by ChrisEvans
Thanks for the reply
I moved hosting a while back to save some £££. But I left my domain with the original hosting company.
I had some issues with SMTP mail a while back that were unresolved and realise now this is where the error lies.
I was able to update the SPF records which seemed to improve things. What would be the best solution for this. Wouldn't most people have this issue as they purchase domain from 123 reg and host it elsewhere.
Re: Customer not receiving order confirmation
Posted: Fri Nov 27, 2020 5:34 pm
by paulfeakins
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
I moved hosting a while back to save some £££.
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
I had some issues
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
What would be the best solution for this.
Move back to the hosting that's more £££ but doesn't break?
Re: Customer not receiving order confirmation
Posted: Fri Nov 27, 2020 6:45 pm
by ChrisEvans
paulfeakins wrote: ↑Fri Nov 27, 2020 5:34 pm
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
I moved hosting a while back to save some £££.
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
I had some issues
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
What would be the best solution for this.
Move back to the hosting that's more £££ but doesn't break?
I appreciate it would be a simple fix but just because something is cheaper doesn't mean it can't do the same job.
I use cloudflare for the SSL certificate which could also be a factor.
Re: Customer not receiving order confirmation
Posted: Fri Nov 27, 2020 8:14 pm
by ADD Creative
ChrisEvans wrote: ↑Fri Nov 27, 2020 7:01 am
Thanks for the reply
I moved hosting a while back to save some £££. But I left my domain with the original hosting company.
I had some issues with SMTP mail a while back that were unresolved and realise now this is where the error lies.
I was able to update the SPF records which seemed to improve things. What would be the best solution for this. Wouldn't most people have this issue as they purchase domain from 123 reg and host it elsewhere.
If your new host has options for setting up DNS records including quick SPF and DKIM settings, you could change your domain's nameservers to your new host. Otherwise you just have to configure your domain's SPF and DKIM DNS records manually.