Additional Images disappearing during product status update (Journal)

Hello All,

We've been importing a series of new products into Open Cart using a paid import extension by Devman Extensions. When we try to change the status to on/true using an excel import the additional images for the new products seem to disappear, but they still exist on the server in images/catalog folder. We can turn the products on one by one in the Open Cart admin without the additional images disappearing. There's also a similar issue occurring with discounts.

As an experiment we restored the database and attempted to update the status using the free import extension by JNeuhoff and the same problem occurred with the additional images disappearing.

Because it's happening with two different extensions it seems that it may be an Open Cart issue.

Can anyone point me to a solution to this problem?

Any help is appreciated.

Open Cart 3.0.3.1
Journal 3.1.4

Well, it's probably less an OpenCart Issue, but somehow related to
tha paid Journal Theme you use. But this would then rather be
a problem, you'd have to solve with Journal-Themes, because
paid Extensions/Themes, expecially those, bought outside of the
OC Extension Section, are not really a matter to be solved here.
Ernie

May I enquire as to why you have not gone directly to Devman Extensions?

IP_CAM wrote: ↑

Wed Aug 19, 2020 2:50 am

Well, it's probably less an OpenCart Issue, but somehow related to
tha paid Journal Theme you use. But this would then rather be
a problem, you'd have to solve with Journal-Themes, because
paid Extensions/Themes, expecially those, bought outside of the
OC Extension Section, are not really a matter to be solved here.
Ernie

I know people love to hate Journal...but I think you would be incorrect in blaming Journal. I'm reading multiple threads about additional images disappearing dating back to 2009!

by mona wrote: ↑

Wed Aug 19, 2020 3:03 am

May I enquire as to why you have not gone directly to Devman Extensions?

I have gone direct but as I stated in the OP I tested a completely different free extension and got the same result/problem.

Do you have any reason to believe this is SEO related or config related .. www https:// ?
Do you have any reason to believe that you may have added spaces or unusual characters into your images?
Have you checked if the paths are actually correct?

Is there any of those posts that you have read that gives you reason to believe this is OC related?

So having thought about this for a few minutes .. my guess would be that it is not the individual status change that makes a difference it is the save function and it would have something to do with Journal. You can test that theory by turning off Journal and seeing if you still have a problem with the default theme.
Have you checked that the extension supports Journal?

A link to your site to a product that you are having a problem with would help.

I know people love to hate Journal...but I think you would be incorrect in blaming Journal

Well, it has nothing to do with loving or hating Journal, but rather with the Fact, that People don't want
to understand, that this Place just does NOT exist, to support Extensions, bought someplace else.

And why should someone be supported here, who possibly never supported OpenCart, by aquiring
something trough the official OC Channels, but only uses, what comes for free ? We're not a Bunch of
Idiots, eager to support Ignorants, who don't give a Damn about OC, but only look for their own Advantage ?!

In addition to the known fact, that the Majority of Journal Theme Users, who come here, did not even pay
for Journal, but use stolen Software. It's the main reason, why they come here, because they cannot contact
Journal, to get Support on stolen Goods.

Sorry for the harsh Words, but unfortunately, it's a proven Fact. And it's all about Solidarity too, some of us
try hard, to assist others, but dealing with Cheaters and Thiefs just makes no fun, and it's contrary to any
honest way of doing Business. Just look at it from this point of view, and you will understand. You would
not tolerate this behaviour, if you run a Business, and most other honest people would not either.

Journal Themes is well aware about this unfortunate situation, it's one reason, why they don't run an
open Support Forum. So, why should OC do it, under the Aspect, that nothing can be expected from
such Fellows in return anyway ?!

Still, I don't run this Place here, and I should not even care about it. And if you don't belong to those I meant,
just don't take it personal, it's of no concern to you, if you aquired Journal trought the official Channels. But
you have to understand, and accept, that Journal raises Emotions, due to the situation, as explained above.
Not every Journal User, coming here, is a Crook, but a good Part of them are, and we just have to accept that fact.

Ernie

IP_CAM wrote: ↑

Wed Aug 19, 2020 5:30 am

I know people love to hate Journal...but I think you would be incorrect in blaming Journal

Well, it has nothing to do with loving or hating Journal, but rather with the Fact, that People don't want
to understand, that this Place just does NOT exist, to support Extensions, bought someplace else.

And why should someone be supported here, who possibly never supported OpenCart, by aquiring
something trough the official OC Channels, but only uses, what comes for free ? We're not a Bunch of
Idiots, eager to support Ignorants, who don't give a Damn about OC, but only look for their own Advantage ?!

In addition to the known fact, that the Majority of Journal Theme Users, who come here, did not even pay
for Journal, but use stolen Software. It's the main reason, why they come here, because they cannot contact
Journal, to get Support on stolen Goods.

Sorry for the harsh Words, but unfortunately, it's a proven Fact. And it's all about Solidarity too, some of us
try hard, to assist others, but dealing with Cheaters and Thiefs just makes no fun, and it's contrary to any
honest way of doing Business. Just look at it from this point of view, and you will understand. You would
not tolerate this behaviour, if you run a Business, and most other honest people would not either.

Journal Themes is well aware about this unfortunate situation, it's one reason, why they don't run an
open Support Forum. So, why should OC do it, under the Aspect, that nothing can be expected from
such Fellows in return anyway ?!

Still, I don't run this Place here, and I should not even care about it. And if you don't belong to those I meant,
just don't take it personal, it's of no concern to you, if you aquired Journal trought the official Channels. But
you have to understand, and accept, that Journal raises Emotions, due to the situation, as explained above.
Not every Journal User, coming here, is a Crook, but a good Part of them are, and we just have to accept that fact.

Ernie

This Open Cart forum is such a strange place! So much hostility and anger... don't help other users but instead post nasty comments and point fingers! I see this happen in many, many posts by many users.

Creating an environment were people will slowly move to more user and forum friendly platforms is odd. How is this good for the business of Open Cart.

Journal seems to be a very successful theme showing almost 26,000 sales on Envato. They also behave the way a professional software company behaves. They log bugs and issues, fix these bugs and issues, compile a new release and push it out to their many users. Does Open Cart do this?

I bought Journal 3 from the Envato Market on January 25th, 2019 and I have no problem paying for extensions or themes. With 26,000 paid Journal users how do you decide where the crooks are? Assuming that most people are cheaters and thieves is just sad, I feel bad for you!

I spent 10 years using Zen Cart, and the forum there was helpful, collaborative and cooperative, sure there was the occasional spat but people would work with you not constantly against you!

Disappearing additional images has nothing to do with Journal. After reading some of the suggested things that could cause this problem related to servers I used the the free import extension by JNeuhoff and I uploaded the status changes in small batches (100 and then increased it to 200) and this was successful.
This solved the problem for me.

Great so the problem was the batch quantity .. so nothing to do with Opencart then.

Whilst I can understand your frustration, what you should try to understand is
a. We do not work for Opencart (at least most of us)
b. We do not know the limitations or code of many, certainly not all, the extensions.
c. Have no intention of searching, memorising and sifting out every post when you are more than capable of doing that for yourselves.

Whilst we do genuinely try to point you in the right direction and it is most helpful when someone like yourself bothers to come back and give a solution, the basic point here is you were hell bent on blaming Opencart and we were pointing you away from that logic, because it was flawed.

Journal is a separate issue, but ask yourself, would you give support for a product not purchased from you, nor sold by you?

Yes this place sometimes is a little harsh, but in your case, no one showed any hostility towards you at all
To be angry at the only people in this scenario that you didn’t pay, because they were unable to specifically pin point your issue is uncalled for.

With respect, the advice you received was correct on the very limited information known and provided.
The advice you were given was look elsewhere, contact the extension developer and had you have done so he would have most likely have said .. it works with Journal probably a server issue - but you ignored the advice and got stuck on why Journal is not supported in an Opencart Forum ..

BECAUSE IT IS AN OPENCART FORUM - not Journal, not stackoverflow - not Facebook -

https://trends.builtwith.com/shop/OpenCart
Well, 26'000 officially sold Journal Extensions, and an estimated amount of at
least 52'000 illegal Copies, need I say more ?? But I wonder, why the
Fellow changed from Zen Cart to OC in the first place, if the other Software worked
and was supported so well.

And considering the Fact, that a Journal 2 for OC 3 consists out of ~1'880 individual Files,
compared with possibly about 50 - 150 Files in a 'regular' enhanced Custom OC Theme,
most everybody should by able, to understand, that Journal is MUCHO MORE than just
another custom OC Theme, it's a complete Rewrite of OpenCart, with all the consequences
involved. And Journal 3 has even more, as I assume, I was just too lazy, to find one in my archive,
to check ....

But it's of no use to argue, again and again. For the Good of OC and this Forum, such postings
should just be ignored. It does not help anyone, if Dev's are trying to assist, for free, one only
encourages others, to most likely further use stolen goods.

Ernie

I have to agree with Paul, you guys are way too hostile and actually don't do OC any favours.

I'm a small business owner and every time you ask a question you're shot down. I'm not a developer and neither is Paul. Also before stating "facts", please look up the meaning. I have paid for everything on my site. Journal and other extensions. To brand everyone using journal as crooks is really out of order.

I only used OC based on the advice of a friend. I certainly won't be advising any of my friends to use this. It's a hostile environment and there's a very good reason it's free. You get what you pay for.

To brand everyone using journal as crooks is really out of order.

Well, I really don't know, where you got that, I clearly mentioned the estimated amount
of Crooks and Thiefs, using stolen Journal Code, compared to the 'legal' amount of
Journal Users. And I assume, that even more than the estimated amount of Crooks exist.

But Journal-Themes does not even support OpenCart itself, they just profit from
OpenCart, by using it's Source, and they made quite a lot of Money this way. And
if Journal would care about OpenCart, or even Journal Users, they would have someone
around this Place here, to support their Customers, outside of their own Support Pages,
for free, which is not the Case either. But they also have good reasons, because they
know, what's going on.

For them, it's all about generating income, so, why should anybody else care about, to
keep them alive and well, if they don't care about their Users here ? And if you bought other
Extensions, you should also have no Problems, because the Creators of such Extensions
are in charge of supporting you, if you run into Problems, as long as such Extensions have
been made, to match Journal Themes.

So, who should really loose something, by not supporting Journal Theme Users ? It's not
a free heaven here, and OC is a Business Model, not a Welfare Project for the poor. So,
better come down to real Earth, and accept the Situation, as it exists. Or then, start a Site,
strictly for Journal / OC Users, if you feel sorry with them.

Or check the Facebook Journal Site, to find out, how many of those brave fellows really
support anyone else. They mostly don't give a Damn about, because for them, everybody
else, using Journal, is taxed as a potential Competitor, by Nature of all Business Things.
So, better stop crying around, but accept the Realities, your Fellow Journal Users are not
your Friends, but, at best, your Competitors, and anything else is just nice talk, with nothing
behind.
https://www.facebook.com/groups/192229314684939/

But understand me right, it's not my Problem anyway, I'm just trying to use clear words,
because I make no profit out of either Journal of OC. That's, why I can afford to use this
kind of language and Words, without fearing, to loose some sales, because of that ...
I am even a Member of that FB Journal Site, and mentioned my Github OC Site, because some
free Mods exist there, matching Journal Themes.
Ernie

IP_CAM wrote: ↑

Sat Aug 22, 2020 3:06 am

To brand everyone using journal as crooks is really out of order.

Well, I really don't know, where you got that, I clearly mentioned the estimated amount
of Crooks and Thiefs, using stolen Journal Code, compared to the 'legal' amount of
Journal Users. And I assume, that even more than the estimated amount of Crooks exist.

But Journal-Themes does not even support OpenCart itself, they just profit from
OpenCart, by using it's Source, and they made quite a lot of Money this way. And
if Journal would care about OpenCart, or even Journal Users, they would have someone
around this Place here, to support their Customers, outside of their own Support Pages,
for free, which is not the Case either. But they also have good reasons, because they
know, what's going on.

For them, it's all about generating income, so, why should anybody else care about, to
keep them alive and well, if they don't care about their Users here ? And if you bought other
Extensions, you should also have no Problems, because the Creators of such Extensions
are in charge of supporting you, if you run into Problems, as long as such Extensions have
been made, to match Journal Themes.

So, who should really loose something, by not supporting Journal Theme Users ? It's not
a free heaven here, and OC is a Business Model, not a Welfare Project for the poor. So,
better come down to real Earth, and accept the Situation, as it exists. Or then, start a Site,
strictly for Journal / OC Users, if you feel sorry with them.

Or check the Facebook Journal Site, to find out, how many of those brave fellows really
support anyone else. They mostly don't give a Damn about, because for them, everybody
else, using Journal, is taxed as a potential Competitor, by Nature of all Business Things.
So, better stop crying around, but accept the Realities, your Fellow Journal Users are not
your Friends, but, at best, your Competitors, and anything else is just nice talk, with nothing
behind.
https://www.facebook.com/groups/192229314684939/

But understand me right, it's not my Problem anyway, I'm just trying to use clear words,
because I make no profit out of either Journal of OC. That's, why I can afford to use this
kind of language and Words, without fearing, to loose some sales, because of that ...
Ernie

So very sad!

You said it Paul.

This guy is on every post just spewing his negativity. I gather from what I've seen so far that he's just on here because he literally has nothing to do with his life. He's a bored old man.

The best way to deal with people like him is to ignore him, don't worry it won't hurt his feelings. People have been ignoring him for years (that's why he's here!)

Dear Gordo111,
Maybe you would like to read what you have written over and delete your post as it is personally offensive and unnecessary.


Dear Paul,
You are close


In my humble opinion, neither of you deserve our free will to assist at this point, not because of Journal, but because you are stamping your feet at not getting what you want and oblivious to not being entitled to receive anything here. I find that attitude soul destroying. Everyone gets frustrated sometimes and I am sometimes harsh, but personal abuse should not be accepted in any form on any platform. I appreciate you are probably reasonably young, so please refrain.

Well, unfortunately, I cannot see your friends posting, but you could do, what I already did
with him, to just ignore my postings automatically, the Forum has a function for that, to no
longer be bothered with an old bored Idiot's bullshit.
Still, it won't change anything, when it comes to Journal, as you will find out, I assume. This
place will not change, just because of you two fellows, you're just wasting your time. And as
MONA already mentioned further above:
IT'S AN OPENCART FORUM - not Journal, not stackoverflow - not Facebook -
and sure nothing for frustrated People, unable to take and accept this place, as it exists.
Good Luck, nothing personal, I am really too old, and too long around here, to get pissed,
because of such, I've seen them come and go again in Bulkloads already
Ernie

by mona wrote: ↑

Sat Aug 22, 2020 5:52 am

Dear Gordo111,
Maybe you would like to read what you have written over and delete your post as it is personally offensive and unnecessary.


Dear Paul,
You are close


In my humble opinion, neither of you deserve our free will to assist at this point, not because of Journal, but because you are stamping your feet at not getting what you want and oblivious to not being entitled to receive anything here. I find that attitude soul destroying. Everyone gets frustrated sometimes and I am sometimes harsh, but personal abuse should not be accepted in any form on any platform. I appreciate you are probably reasonably young, so please refrain.

In your humble opinion?

Do the world a favour and keep it to yourself. You lot are accusing people of being crooks, stealing software etc. We're older than you think and certainly don't want anything free.

But as if to make my point, you're hellbent on telling people why you won't help instead of actually either helping or staying out of it. You literally can't stop useless comments on every post and then get offended when people tell you you're being arseholes....

Can a moderator lock this? Its turning into another toxic Journal rant thread... This is a general support forum go to the off-topic section to battle it out.

Better yet, continue your posts in the other 11+ page thread viewtopic.php?f=10&t=157098&start=200

viewtopic.php?f=10&t=214498&start=80

I apologise for attempting to find a way out for you gracefully.
I have not accused you of anything and I do not care what you do with your site or your life, please read things properly before you get angry.
personal abuse should not be accepted in any form on any platform

free will as in our right to choose

Please refrain