Debug payment page / process
Posted: Sun Aug 02, 2020 1:00 am
Looking for a developer to help with this payment processing issue:
We’re running 2.3.0.2 with journal 2.14.7
We have paypal and stripe as payment options. Also everyone uses PayPal cards or PayPal Express Checkout.
There is also a custom module we have enabled prior to the payment actually processing, however the issues was there before this was installed. And this mod has been debugged.
The issues is: some customers press confirm order button, and the page just hangs there - they are unable to complete their order.
It happens occasionally and across all platforms, iPhone, PC, ipad etc. Safari, chrome etc.
In missing orders, the order information is complete - all fields filled in.
If I complete the order myself for them, over the phone, the order processes fine and so it’s not a card issue.
I’ve not been able to replicate the error myself, but every day we get a few failed orders like this. Everyone I speak to say they press confirm and the page just hangs there.
Let me know if you can help.
Best wishes
We’re running 2.3.0.2 with journal 2.14.7
We have paypal and stripe as payment options. Also everyone uses PayPal cards or PayPal Express Checkout.
There is also a custom module we have enabled prior to the payment actually processing, however the issues was there before this was installed. And this mod has been debugged.
The issues is: some customers press confirm order button, and the page just hangs there - they are unable to complete their order.
It happens occasionally and across all platforms, iPhone, PC, ipad etc. Safari, chrome etc.
In missing orders, the order information is complete - all fields filled in.
If I complete the order myself for them, over the phone, the order processes fine and so it’s not a card issue.
I’ve not been able to replicate the error myself, but every day we get a few failed orders like this. Everyone I speak to say they press confirm and the page just hangs there.
Let me know if you can help.
Best wishes