Checkout page phone number

Hi team,

We are facing this issues not with all customer, but with few.

the problem is that the phone number entered in the checkout page is not passing to payment gateway pages.
The customer cannot able to place order, since the phone number entered was not carried to the payment gateway page.

in the payment gateway page he / she cannot able to add or edit the phone number.

Could anyone please help with this.

thank you

At a guess I expect it happens when the number contains funny characters like + () etc.

coolbreeze86 wrote: ↑

Sun May 31, 2020 6:04 pm

the problem is that the phone number entered in the checkout page is not passing to payment gateway pages.
The customer cannot able to place order, since the phone number entered was not carried to the payment gateway page.

Same payment gateway or a different one?

Mike

Can you post your website url?
You could always use instead an onepage checkout to find out if the problem still persists