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Built-in Product Return form not triggering emails
Posted: Thu May 21, 2020 10:14 pm
by msklut
We are not receiving emails when customers use the built-in Product Return form. Our email alerts are working fine otherwise. Under Settings > Mail > Alert Mail, we have all the options selected (Register, Affiliate, Orders, Reviews). Thought it was interesting there was no option for 'Returns.'
Any suggestions?
We're running OpenCart 3.0.2.0
Re: Built-in Product Return form not triggering emails
Posted: Fri May 22, 2020 6:17 am
by straightlight
Yes, I have already reported this issue to Daniel recently. He is aware of the situation regarding the product return lookup.
Re: Built-in Product Return form not triggering emails
Posted: Sun May 24, 2020 9:43 pm
by msklut
We recently discovered iSenseLabs has an extension that fixes this exact issue. Works like a charm .
https://isenselabs.com/products/view/ma ... uct-return
Re: Built-in Product Return form not triggering emails
Posted: Mon May 25, 2020 2:23 am
by straightlight
Hi msklut,
The following topic has been updated accordingly:
viewtopic.php?f=2&t=217130&p=788384#p788384 . Thank you for your feedback on this!
Re: Built-in Product Return form not triggering emails
Posted: Sat Oct 28, 2023 8:19 am
by kirkhall
Is there a reason that "returns" has not been added at Settings > Mail > Alert Mail.
I know this is an old post and I do see Isense has a extension for this but why isn't it already there? Has to be a reason.
Re: Built-in Product Return form not triggering emails
Posted: Wed Nov 20, 2024 1:18 am
by KaleStud
In a new installation of 3.0.3.8 all of a sudden my customers didn't get a confirmation of their RMA's.
I tried all fixes I could find but to no avail.
In the end I purchased this extension that was the solution for me:
https://www.opencart.com/index.php?rout ... n_id=44589
You can switch admin E-mails and customer-emails on and off or both. It is multilingual and uses html for styling.
I'm happy with it and it works like a charm.
Re: Built-in Product Return form not triggering emails
Posted: Thu Dec 26, 2024 1:41 pm
by noramila
I also faced a similar issue and after trying a few fixes, I found that using the iSenseLabs extension works perfectly to resolve the email notification issue with the Product Return form.