OpenCart Community

I have had a long standing problem with an extension Advanced HTML Content v2.5 purchased in good faith, from here 22nd Jan. This simply did not work in my version of OC, even though was listed as being compatible. I obviously asked for support - Several times. NO REPLY from vendor. I then asked for a refund several more times while seeking an alternative extension to do the job where the first failed; Content Box Plus for Opencart purchased 11th Feb - It works. And still NO REPLY from Opencart.
I left this issue in keeping with my understanding PayPal terms of giving time for any resolve. Meanwhile STILL NO REPLY from either vendor or Opencart

Having lost count of the number of times I have contacted OC on this matter, I have now just gone to Paypal to pursue my refund
-- THIS IS WHAT I WAS PRESENTED WITH !!!! --

Message from OpenCart Ltd
[OpenCart] PayPal Dispute = Instant Ban!

Hello, PayPal Dispute = Instant Ban! Your OpenCart account has been suspended. You will no longer have access to your downloads, updates or free support until you drop the PayPal Dispute. This is what you should have done: 1. Go to http://www.opencart.com/index.php?route=support/contact. 2. Select support or refund. 3. In the enquiry field enter your order ID, username, any error messages and the reason for the refund. PayPal's dispute system is very slow and only a limited number of OpenCart staff have access to it. Best Regards, OpenCart Team

A threat - > PayPal Dispute = Instant Ban!

With a damn nerve to add Best Regards!!

SERIOUSLY??

This topic has now been escalated to the proper channels.

By 'contributed programming', are you referring directly to the extension, or any cart modification?

After the extension failed, I checked the vqmod for pages it refereed too when active. I found NO script, or appending places of conflict. So I then binned that plugin having stripped it from my site.

I was later advised to check the same script on a fresh OC cart version as the one I am using, in order to see IF there were issues I had missed. Which I did on a fresh install. That extension simply does not work on my version of OC and that version is listed by vendor as compatible.

So I had given the matter a fair amount of time, to ensure I was not responsible for my situation. I have a now working solution and simply wish to move forward with a site update. Saddened that I have an email box of autobot replies in exchange of my attempt to seek resolve through the so-called proper process!!

Sorry for your poor experience with support. The "instant ban" policy was implemented for people who wouldn't even contact OpenCart support, and just used that as a method to get a refund. That's not what PayPal's dispute process is intended for, and it costs the OpenCart team time and money to have disputes, which is why Daniel's so strict about it.

However, it's not really for people like you who tried to get a refund and never heard back from the OpenCart team. Did they not reply to *any* of your tickets? If the developer was unreachable, my guess is that they forwarded the request to him, expecting him to take care of it, and then forgot to follow up with it. That's just a guess (none of the moderators are on the actual OpenCart support team, as far as I'm aware). However, even if that was the case, the OpenCart team can't reasonably expect to ask people to contact them for refunds, and then not respond to those e-mails. I agree that's poor support, and as far as I've heard isn't typical for the OpenCart team.

They're likely extra busy right now, but I would recommend closing the dispute, and continuing to get in touch with the OpenCart support team. (It sounds like straightlight may have also notified the OpenCart team for you.) They should be able to resolve it, and if the developer truly is unreachable, then that should generally qualify for a refund.

@ Johnathan

I am genuinely grateful for your input on this matter - And agree to this as being Resolved!