Post by imran basha » Sun Feb 02, 2020 8:44 pm

when a order comes through online payment and i change the status to payment verified (which my custom status) it automatically changes back to new order status and it happens to random order so can someone suggest me what can be the issue.

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Post by opencartmart » Sun Feb 02, 2020 10:03 pm

1. Do you have any `Anti-Fraud` extension? The anti-fraud extension can change the status
2. Coupon can change the status if it finds it as invalid at the later time
3. Invalid Reward point, the voucher can change the status as well

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Post by ADD Creative » Sun Feb 02, 2020 10:31 pm

What version of Opencart and what payment module?

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Post by imran basha » Mon Feb 03, 2020 2:58 pm

i use opencart version 2.3 and payfort as payment method

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Post by imran basha » Mon Feb 03, 2020 3:07 pm

i don't have any antifraud extension but i have a extension which provides 5% discount on card payment, the extension i used for the discount is X-Fee/Discount Pro (Fee/Discount)[/url]https://www.opencart.com/index.php?rout ... n_id=14078

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Post by letxobnav » Mon Feb 03, 2020 3:14 pm

maybe that payment method uses a callback function which resets the order status.

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Post by imran basha » Mon Feb 03, 2020 3:27 pm

hi, i am newbie for opencart can you tell me how to check whether it has the callback or not thanks in advance

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Post by letxobnav » Mon Feb 03, 2020 4:05 pm

well, there are three ways:
1) ask the developer
2) check the code for a callback function
3) check you access log to see if a post request has been made by payfort to your payfort payment controller

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Post by paulfeakins » Mon Feb 03, 2020 10:27 pm

letxobnav wrote:
Mon Feb 03, 2020 3:14 pm
maybe that payment method uses a callback function which resets the order status.
It sounds like this to me.

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