Post by RicardoMoutinho » Sun Nov 03, 2019 6:11 am

Hails people

I checked every video, info, and whatever about the setup, but i cant seem to get it to work...

1) in my hosting i setup a new sub-domain : xxxxx.mysite.com
2) admin panel added the new store: http://xxxxx.mysite.com/

It wont do anything on the front page. Admin seems to work awesome4, but front end, dont...

I have domain with SSL but sub-domain not...is that an issue?

Thx

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Post by paulfeakins » Mon Nov 04, 2019 7:06 pm

ForgedGround wrote:
Sun Nov 03, 2019 6:11 am
front end, dont...
If you want good help, submit a good question:
https://www.antropy.co.uk/blog/how-to-r ... right-way/

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Post by RicardoMoutinho » Mon Nov 04, 2019 9:34 pm

@paulfeakins...

Oh, thank you for the kind help...

Let me explain easy this time...it was my fault i guess...

On the title says OC 3.0.2 - Journal 3 - Multi Store

The text says what i did...after checking every post available...THEN...

I created a multi store in Admin as OC describes how to, and added the URL

Admin working good (i think) but there is no front end showing a shop in the submited URL

Domain uses HTTPS, but sub-domain not.

Domain : https://xxxxx.com
Sub-domain : http://xxx.xxxxx.com

Better now? Thank you and my apologies.

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Post by paulfeakins » Mon Nov 04, 2019 10:50 pm

ForgedGround wrote:
Mon Nov 04, 2019 9:34 pm
Better now?
Thanks, a bit better ...

So the subdomain of the new store - does it point to the same IP as the main store?

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:01 pm

paulfeakins wrote:
Mon Nov 04, 2019 10:50 pm
So the subdomain of the new store - does it point to the same IP as the main store?
Im guessing....same HTML_Public folder, same server, same hosting...

the domain is the same except https and (sub domain) b2b.mysite.com

Check the domains (both) in a IPwho is, and both using same IP
Last edited by RicardoMoutinho on Mon Nov 04, 2019 11:04 pm, edited 1 time in total.

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Post by paulfeakins » Mon Nov 04, 2019 11:03 pm

So if you get the IP of
https://b2b.mysite.com AND
https://www.mysite.com

Are they the same?
Do both have SSL certs?

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:05 pm

Hey paul

As i mentioned above 3 times...

Domain uses HTTPS, but sub-domain not, its simple HTTP

IP is the same for both

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Post by paulfeakins » Mon Nov 04, 2019 11:11 pm

I see, it might be that both need to be on HTTPS.

But what do you see when you go to the link, you said it doesn't work but what's actually on the screen?

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:20 pm

paulfeakins wrote:
Mon Nov 04, 2019 11:11 pm
I see, it might be that both need to be on HTTPS.

But what do you see when you go to the link, you said it doesn't work but what's actually on the screen?
Im guessing about both on HTTPS too...

I had a folder (sub-domain) with the tipical index.html hosting page, then i deleted all content.

Added a index.html just for the sake of it, but no coding, just straight blank....thats all i see a blank page...

Sub domain is working, OC admin working and Theme working, just the front page dont display anything.


-----------------------------------------------------

I did a test...copied the route from the https url and pasted on sub-domain.....Example :

http://b2b.mysite.com/index.php?route=common/home

It gives a 404 error

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Post by paulfeakins » Mon Nov 04, 2019 11:24 pm

ForgedGround wrote:
Mon Nov 04, 2019 11:20 pm
thats all i see a blank page...
So what's in the error logs?

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:26 pm

paulfeakins wrote:
Mon Nov 04, 2019 11:24 pm
ForgedGround wrote:
Mon Nov 04, 2019 11:20 pm
thats all i see a blank page...
So what's in the error logs?
Nothing, completly clean, no errors.

As i told you, its everything working fine, just the front page is blank or no re-direction

Sent you a PM with my sites urls, please do not share them.

Thank you
Last edited by RicardoMoutinho on Mon Nov 04, 2019 11:28 pm, edited 1 time in total.

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Post by paulfeakins » Mon Nov 04, 2019 11:28 pm

ForgedGround wrote:
Mon Nov 04, 2019 11:26 pm
completly clean, no errors.
What error logs have you looked in?

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:32 pm

Ok, now i get it....

I checked OC admin panel, and no error logged....BUT....in my server logs i see this : [Mon Nov 04 05:36:51.540036 2019] [ssl:warn] [pid 917575:tid 140643860404352] AH01909: RSA certificate configured for b2b.mysite.com:443 does NOT include an ID which matches the server name

I sent a PM with my site urls, please do not share.

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Post by paulfeakins » Mon Nov 04, 2019 11:37 pm

ForgedGround wrote:
Mon Nov 04, 2019 11:32 pm
I checked OC admin panel, and no error logged....BUT....in my server logs i see this : [Mon Nov 04 05:36:51.540036 2019] [ssl:warn] [pid 917575:tid 140643860404352] AH01909: RSA certificate configured for b2b.mysite.com:443 does NOT include an ID which matches the server name
That must be it.

ForgedGround wrote:
Mon Nov 04, 2019 11:32 pm
I sent a PM with my site urls, please do not share.
No problem.

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:39 pm

Im almost 100% sure its because of the http and https domain/subdomain....

What do you think Paul?

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Post by paulfeakins » Mon Nov 04, 2019 11:42 pm

ForgedGround wrote:
Mon Nov 04, 2019 11:39 pm
What do you think Paul?
That seems most likely given the error message.

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Post by RicardoMoutinho » Mon Nov 04, 2019 11:55 pm

paulfeakins wrote:
Mon Nov 04, 2019 11:42 pm
That seems most likely given the error message.
Yep, i just spoked with my tech, and its because of https and http, a certificate error....

Maybe it should be added to OC Manual about this, i saw lots of people having the same issue.

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Post by paulfeakins » Tue Nov 05, 2019 12:54 am

ForgedGround wrote:
Mon Nov 04, 2019 11:55 pm
Maybe it should be added to OC Manual about this, i saw lots of people having the same issue.
I've changed the title of this topic to reflect the problem and marked it as solved.

Please do confirm though if switching both to HTTPS does indeed fix it.

All sites should be HTTPS now anyway, especially ecommerce ones.

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