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PayPal Pro Payment Extension - Spinner Icon Constantly Spins Confusing Customers

Posted: Tue Sep 03, 2019 3:55 pm
by rhorne
For some reason, on our website, when you check out using PayPal Pro and get to the credit card entry page, the spinning animation spins forever as though the page is processing something even though it's actually just waiting for you to enter your credit details. This is confusing for customers as they regularly phone us up assuming the page is still loading.

Is this normal? Does this happen on anyone else's store? If this isn't normal how can I fix it? If it is normal which file do I need to edit to disable the spinner animation?

See image below:

https://pasteboard.co/IvFliLy.png

Re: PayPal Pro Payment Extension - Spinner Icon Constantly Spins Confusing Customers

Posted: Tue Sep 03, 2019 3:58 pm
by rhorne
I should also add we are using Opencart 2.3.0.2.

As an aside, it'd also be good to fix the alignment on the expiry start and end dates.

If anyone can recommend a better PayPal Pro extension than the default then I'm all ears.

Re: PayPal Pro Payment Extension - Spinner Icon Constantly Spins Confusing Customers

Posted: Tue Sep 03, 2019 4:46 pm
by thekrotek
Alignment can be adjusted with CSS. As for spinning icon, it can be reset with JS, since most likely it's just a CSS class with Font Awesome font.

Re: PayPal Pro Payment Extension - Spinner Icon Constantly Spins Confusing Customers

Posted: Tue Sep 03, 2019 6:16 pm
by rhorne
Is it normal behaviour for it to spin forever, though?

Re: PayPal Pro Payment Extension - Spinner Icon Constantly Spins Confusing Customers

Posted: Tue Sep 03, 2019 6:19 pm
by thekrotek
rhorne wrote:
Tue Sep 03, 2019 6:16 pm
Is it normal behaviour for it to spin forever, though?
No idea. But like I said, it can be changed anyway.