Checkout Page>Returning Customer Login issue

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Post by p419 » Fri Jul 12, 2019 9:18 pm

Hello Everyone,

We're encountering the following bug on the checkout page:
  • Add an item to cart
  • Click on Checkout
  • Step 1: Checkout Options
  • Login as a Returning Customer
On the checkout page this login appears to fail, you can't continue to Step 2 in the checkout, but if you click on Register in the upper right of the header it loads the "My Account" page with all of the account information.

If you clear cache and start the process over but instead you login before adding to cart every is functioning correctly.

We're running OC 3.0.3.1 and Journal 3.0.36

Can anyone offer some insight to the cause of this error?
Any help is appreciated. Thank you.

Paul

Regards,

Paul

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Re: Checkout Page>Returning Customer Login issue

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Post by letxobnav » Sat Jul 13, 2019 11:54 am

browser caching issue.

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Extensions: MailQueue | SUKHR | VBoces

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Re: Checkout Page>Returning Customer Login issue

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Post by p419 » Mon Jul 15, 2019 9:12 pm

letxobnav wrote: ↑
Sat Jul 13, 2019 11:54 am
 browser caching issue.
Thanks for the reply. I'm able to recreate this in Chrome and Firefox, so is this a "browser caching issue" customers are likely to run into as well?

Regards,

Paul

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Re: Checkout Page>Returning Customer Login issue

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Post by letxobnav » Mon Jul 15, 2019 10:38 pm

if they use a browser then yes.

Crystal Light Centrum Taiwan
Extensions: MailQueue | SUKHR | VBoces

“Data security is paramount at [...], and we are committed to protecting the privacy of anyone who is associated with our [...]. We’ve made a lot of improvements and will continue to make them.”
When you know your life savings are gone.

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Re: Checkout Page>Returning Customer Login issue

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Post by p419 » Tue Jul 16, 2019 12:39 am

letxobnav wrote: ↑
Mon Jul 15, 2019 10:38 pm
 if they use a browser then yes.
How is it a browser issue? If an existing customer can't login and make a purchase using a browser wouldn't it be an Open Cart issue?
Is there another way to access Open Cart that I'm not aware of?

Regards,

Paul

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Re: Checkout Page>Returning Customer Login issue

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Post by straightlight » Tue Jul 16, 2019 1:27 am

The issue is with the extensions you're using, not with the browser. If you switch to the default theme and test with a fresh installation, you won't encounter much issues other than those who have originally been discovered and reported either on the forum or on Github.

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Re: Checkout Page>Returning Customer Login issue

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Post by p419 » Tue Jul 16, 2019 1:34 am

straightlight wrote: ↑
Tue Jul 16, 2019 1:27 am
 The issue is with the extensions you're using, not with the browser. If you switch to the default theme and test with a fresh installation, you won't encounter much issues other than those who have originally been discovered and reported either on the forum or on Github.
Thanks for the reply straightlight.

This issue seems to be related to Open Cart and not an extension. I resolved it by applying letxobnav's recommended change to the Open Cart system/framework.php file found here:

viewtopic.php?f=202&t=212160&p=756942#p756942

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Paul

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Re: Checkout Page>Returning Customer Login issue

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Post by straightlight » Tue Jul 16, 2019 4:45 am

This change is server-specific and a distributed extension on the forum. Not an OC bug.

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Re: Checkout Page>Returning Customer Login issue

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Post by myfitter » Wed Dec 09, 2020 11:29 pm

Exactly the same problem - all works if you login outside of checkout but a returning customer cannot login - also alters price in cart when they try

Pulling my hair out trying to fix this any help appreciated.

Thanks
J
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Re: Checkout Page>Returning Customer Login issue

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Post by ADD Creative » Thu Dec 10, 2020 12:39 am

myfitter wrote: ↑
Wed Dec 09, 2020 11:29 pm
 Exactly the same problem - all works if you login outside of checkout but a returning customer cannot login - also alters price in cart when they try

Pulling my hair out trying to fix this any help appreciated.

Thanks
J
Have your tried added cache control headers, which is what solved the issue for the original poster.
viewtopic.php?f=202&t=206449&p=789670#p786660

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