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big problem : a lot of sudden issues

Posted: Wed Oct 24, 2018 11:45 pm
by toonetcreation
Hi,

today I found a lot of issue on my website.

When I try to register a new account here https://www.vet-library.com/login/account/register.html I get this error : ERROR: EHLO NOT ACCEPTED FROM SERVER!

Also, when I order a free downloadable product, I click on CONFIRM ORDER and nothing happens. On chrome console I have this error :

Failed to load resource: the server responded with a status of 500 (Internal Server Error)
https://www.vet-library.com/index.php?o ... 0391383500 500 (Internal Server Error)


Also, when I try to edit order status from pending top complete I get error message as attached
I have done an hardware reboot of the server and same problem

Yesterday and previous day everythong was fine, some users registered successfully and today all is broken.
I don't understand why. do you have an idea

thanks

Re: big problem : a lot of sudden issues

Posted: Thu Oct 25, 2018 12:21 am
by Johnathan
EHLO means your SMTP settings are wrong in System > Settings > Mail. Get those fixed, or switch to PHP mail, and that should resolve any mailing-related issues.

Re: big problem : a lot of sudden issues

Posted: Thu Oct 25, 2018 12:51 am
by toonetcreation
my stmp setting are correct and have not been changed since several month/years.

I can test with php mail fucntion ok, but If the problem is coming from stmp, that mean I need to contact smtp host provider ?

I'm using OVH smtp server to send mails.

Re: big problem : a lot of sudden issues

Posted: Thu Oct 25, 2018 1:03 am
by toonetcreation
I have done a test with PHP mail and works fine.
so this is the stmp server the problem.

with php mail function, mail from is specified with my technical mail address and not customer mail.
how can I modify that for all websites?

Re: big problem : a lot of sudden issues

Posted: Thu Oct 25, 2018 4:25 pm
by toonetcreation
I have posted a message on this topic with same problem : viewtopic.php?f=20&t=87368&start=20

This really crazy !

Re: big problem : a lot of sudden issues

Posted: Thu Oct 25, 2018 5:50 pm
by straightlight
And it has been replied prior.

Re: big problem : a lot of sudden issues

Posted: Thu Oct 25, 2018 5:52 pm
by toonetcreation
ok no problem.

Re: big problem : a lot of sudden issues

Posted: Sat Oct 27, 2018 5:31 pm
by toonetcreation