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UPS Shipping Options
Posted: Fri Aug 10, 2018 2:45 am
by nuchie11
UPS not showing shipping options at checkout in OC2.2. I get message " Warning: No Shipping options are available. Please contact us for assistance!"
Re: UPS Shipping Options
Posted: Fri Aug 10, 2018 5:00 am
by straightlight
Did you configured your geo zones settings in the OC admin?
Re: UPS Shipping Options
Posted: Fri Aug 10, 2018 11:01 pm
by nuchie11
Yes, I tried all and US. Still no shipping options.
Re: UPS Shipping Options
Posted: Sat Aug 11, 2018 12:16 am
by straightlight
Did you configured the geo zones from your OC admin - > systems - > localisation - > geo zones page first?
Re: UPS Shipping Options
Posted: Sat Aug 11, 2018 4:02 am
by nuchie11
Here are my screeshots of my GEO
Re: UPS Shipping Options
Posted: Sun Aug 12, 2018 12:29 am
by nuchie11
I tried FedX and can't get it to work. Fedex shows Error.
Re: UPS Shipping Options
Posted: Sun Aug 12, 2018 2:18 am
by straightlight
nuchie11 wrote: ↑Sun Aug 12, 2018 12:29 am
I tried FedX and can't get it to work.
Fedex shows Error.
Unprovided logs, forum rules.
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 7:12 am
by nuchie11
Here's the error file attached.
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 7:25 am
by straightlight
In those logs, there are Fedex debug reports but not UPS. Ensure to enable the UPS debug mode in the OC admin and test the UPS transaction again. Then, provide those specific logs afterwards.
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 8:00 am
by nuchie11
UPS Bug is enabled. UPS doesn't show up at checkout only FedEx. Here's error log
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 8:24 am
by straightlight
You are showing the same error logs as the above. If the Debug Mode for UPS is enabled and you are not noticing the log outputs, it means either the UPS option has not been selected during checkout in order to log the transactions or the UPS option is not showing during checkout or an extension prevents the UPS shipping extension to be loaded during checkout.
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 8:59 am
by nuchie11
UPS is not showing at checkout. How can I correct that? and How do I correct FedEx?
Thanks for your help
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 9:01 am
by straightlight
Ensure the geo zones are properly configured from your admin localisation geo zones page as well as from your OC admin UPS shipping zones. As for Fedex, this is off-topic since this topic is about UPS.
Re: UPS Shipping Options
Posted: Tue Aug 14, 2018 9:04 am
by nuchie11
Thanks for your help, I'll keep trying.
Thanks