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Not recieving notification emails
Posted: Fri Jul 06, 2018 8:02 am
by jencathren
I have googled every possible article , forum or YouTube trying to figure out why we are not receiving emails from any sales, registrations or anything site related . I have the email settings as I am supposed to. We are using an email address -
forders@insideoutfurnituredirect.com under the Mail Parameters option and under Mail Engine we are using the option: Mail
I did fill in all the STMP information at some point while trying to test this and those didn't work wither. Since I am new to Opencart I tried all variations possible to see what works and we still are not getting notifications. So can someone explain to me the ideal settings for recieving email notifications from sales and new registrations from my opencart site? I am not using a 3rd party SMTP like gmail. I am using my own websites email through my host. Thanks in advance for any help
Re: Not recieving notification emails
Posted: Fri Jul 06, 2018 2:42 pm
by MarketInSG
Have you tried testing with a simple PHP mail script to determine if it's a server issue? Sometimes, some server mails end up getting blocked
Re: Not recieving notification emails
Posted: Fri Jul 06, 2018 5:25 pm
by paulfeakins
Re: Not recieving notification emails
Posted: Tue Jul 10, 2018 1:25 pm
by jencathren
MarketInSG wrote: ↑Fri Jul 06, 2018 2:42 pm
Have you tried testing with a simple PHP mail script to determine if it's a server issue? Sometimes, some server mails end up getting blocked
I am new to opencart. I am not sure what that process would be. I spoke to my hosting company just now and they told me everything was fine on their end. I am not receiving nor is the customer receiving any email notifications when an order is made , or anyone signs up for registrations
Re: Not recieving notification emails
Posted: Tue Jul 10, 2018 1:42 pm
by jencathren
None of those seem to work. I couldnt even find the Tweak options in the WHS as the first link suggested. This is all very confusing
Re: Not recieving notification emails
Posted: Tue Jul 10, 2018 1:53 pm
by jencathren
This is what the settings look like for my opencart store. If there is anyone who can help us figure out how to get notifications for sales and new registrations we would really appreciate it , if it requires payment that is fine. The hosting says these are the correct settings but nothing is coming through
Re: Not recieving notification emails
Posted: Tue Jul 10, 2018 6:21 pm
by straightlight
Fascinating … all these posts without the mention of OC version …
Assuming your email configurations are correct, in admin - > extensions - > events page, do you see more than 30 events listed?
Re: Not recieving notification emails
Posted: Tue Jul 10, 2018 6:55 pm
by paulfeakins
jencathren wrote: ↑Tue Jul 10, 2018 1:53 pm
If there is anyone who can help us figure out how to get notifications for sales and new registrations we would really appreciate it , if it requires payment that is fine.
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