Post by calpang1026 » Tue Jun 05, 2018 10:03 am

I am using opencart 2.3.x due to a recent upgrade, all the new incoming orders are ending up in cancelled orders and can be found in the "missing orders" only and nothing is showing in the admin error log.
This applies to all my payment methods I have (bank transfer, paypal standard, cash on delivery), and all the order_status_id = 0 in the database.

Desperatly need some help with this.

Thanks

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Post by OSWorX » Tue Jun 05, 2018 10:31 pm

You did not write which version you have used before.
But that behaviour seems to be a missing setting in the store configuration.

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Post by calpang1026 » Fri Jun 08, 2018 9:46 am

Hi v2.1 was the previous version. The default status for new order is set as "Processing" in the store configuration, and all the statuses in the payment gateways seem to be in the right place...

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Post by OSWorX » Fri Jun 08, 2018 3:27 pm

calpang1026 wrote:
Fri Jun 08, 2018 9:46 am
The default status for new order is set as "Processing" in the store configuration, and all the statuses in the payment gateways seem to be in the right place...
If all of that settings are correct, looks like your customers did not finished their purchases.

Because the moment they reach the final page in the checkout, the order is created with the status = 0.
The status will then be changed only after confirmation.

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Post by ivan2121 » Thu Apr 18, 2019 1:30 am

I have the same issue. Using Version 2.0.3.1

Default status in the store settings is set to Pending
Using PayPal Pro fro card payments and the status is set to processing

Recently we received an email from PayPal and the transaction ID receipt made BUT the order from that customer is in the Missing Orders.
How is that possible?

I will appreciate any help greatly!!

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Post by johnp » Fri Apr 19, 2019 5:12 am

I had this problem on a couple of 1.5.6.5 sites. Check that the primary email address you have in your Paypal account is the same one as you use for your main store email. On Paypal standard payments I was getting mismatch errors in the Error logs file due to mismatching email addresses. Paypal saw this as possible fraud.

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