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Not able to get alert emails form web site.
Posted: Wed May 02, 2018 2:18 pm
by imharvindersingh
I have set up opencart site using journal theme. my server is one.com. I have setup mail settings you can seen my settings bellow :
Mail Protocol : SMTP
Mail Parameters : -
finfo@sharpyedge.co.uk
SMTP Hostname : ssl://mailout.one.com
SMTP Username :
info@sharpyedge.co.uk
SMTP Password : XXXXXXXXXXXXXXXX
SMTP Port : 465
SMTP Timeout : 20
my website is : sharpyedge.co.uk Also i have checked Alert Mail section.
But not able to receive alert mails from website.
Re: Not able to get alert emails form web site.
Posted: Mon May 07, 2018 8:25 am
by acx
Check with your host. If you are unknowingly using incorrect mail settings, failures may not show up in Opencart's error logs, but they will appear in the server's syslog.
Re: Not able to get alert emails form web site.
Posted: Fri May 25, 2018 7:26 pm
by synapseindia
Please check with your hosting service provider may be your SMTP port has been disabled/block on server. Ask them to enable the same.
Re: Not able to get alert emails form web site.
Posted: Sun Jun 10, 2018 4:59 am
by Mosstyn
Not sure if you're still having issues. If you're using SMTP then your 'Mail Parameters' can be blank. Try losing the 'ssl://' off of the STMP Hostname. I was also told to do this as a fix - it didn't work. Also, are you sure it isn't prefixed with 'SMTP', or 'Send' instead of 'Mailout'. Username and PW look OK. I have my port set to 25, but I'm using STARTTLS. Try some of those as a suggestion.
Re: Not able to get alert emails form web site.
Posted: Wed Jun 20, 2018 2:38 pm
by PurpleMountain
Did anyone ever sort this problem? I have the same issue except that mine was working yesterday morning and stopped working during the day. All other e-mails are fine, just the alerts from the website that aren't working. Thanks
Re: Not able to get alert emails form web site.
Posted: Wed Jun 20, 2018 5:17 pm
by OSWorX
PurpleMountain wrote: ↑Wed Jun 20, 2018 2:38 pm
Did anyone ever sort this problem? I have the same issue except that mine was working yesterday morning and stopped working during the day. All other e-mails are fine, just the alerts from the website that aren't working. Thanks
The mail function do not change by themselve.
So, you should check what have been changed.
E.g. the server was updated, the mail settings have been changed (not those from the the shop configuration), is there a change in the security (was former not secured port 25, is now port xyz) and so on.
If you have this, you know why it is not workig anymore and you can adopt the settings.
And what do you mean by '.. all other emails are fine .. ' ?