Page 1 of 1
Products missing from Orders when submitting to Paypal
Posted: Wed Apr 11, 2018 5:11 pm
by fcwhte625
I have built a e-commerce website for my client using opencart version 2.3.0.2
And I am using PayPal Express Checkout for the payment feature of the ecommerce
However, 1 to 2 products were missing from the order when they passed over to Paypal
After payment has been made, the order total of opencart and the paypal total are not tally because of the missing products
Anyone encountered this before?
Thanks in advance!
Re: Products missing from Orders when submitting to Paypal
Posted: Thu Apr 12, 2018 6:41 am
by straightlight
Use the sandbox mode from your admin - > extensions - > extensions - > payment - > PayPal Express Checkout - > edit page and also enable the debug mode. Then, set your site under maintenance for a temporary time from your admin - > systems - > settings - > edit settings - > server tab. Test another PayPal transaction from checkout and see if you can replicate the issue by checking the logs from your admin - > systems - > maintenance - > error logs page by viewing the most recent readings.
Re: Products missing from Orders when submitting to Paypal
Posted: Thu Apr 12, 2018 6:49 am
by thekrotek
Error log might not give you any info, since it doesn't contain full PayPal API responses. Most likely you have to ask for professional help. I mean, a developer, not a shrink :-)
Re: Products missing from Orders when submitting to Paypal
Posted: Mon Dec 14, 2020 7:32 am
by satriani2019
same thing happens to me almost every day and I dont have paypal express or pay form in site, just paypal standard over redirection.
In many orders I have for example customer already payed 100 $ for 6 products and in order on the backend of the opencart 2.1.0.2 I receive 4 products and 80 $ total amount. I dont know where to start debugging! Any ideas?
Re: Products missing from Orders when submitting to Paypal
Posted: Wed Dec 15, 2021 4:49 pm
by faca5
Hello.
Similar happened on OpenCart v3.0.3.2 with PayPal Standard.
Anyone find solution?
Thank you.
Re: Products missing from Orders when submitting to Paypal
Posted: Wed Dec 15, 2021 6:10 pm
by ADD Creative
faca5 wrote: ↑Wed Dec 15, 2021 4:49 pm
Hello.
Similar happened on OpenCart v3.0.3.2 with PayPal Standard.
Anyone find solution?
Thank you.
What theme and extensions are you using?
Re: Products missing from Orders when submitting to Paypal
Posted: Wed Dec 15, 2021 6:13 pm
by faca5
Default theme with Ajax Quick Checkout and shipping extension DPD/DHL.
Re: Products missing from Orders when submitting to Paypal
Posted: Wed Dec 15, 2021 6:21 pm
by thekrotek
faca5 wrote: ↑Wed Dec 15, 2021 6:13 pm
Default theme with Ajax Quick Checkout and shipping extension DPD/DHL.
Problem might be with AJAX Quick Checkout, it's a quite faulty extension.
Re: Products missing from Orders when submitting to Paypal
Posted: Wed Dec 15, 2021 6:22 pm
by faca5
Ok. Thank you.