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Went live on my website but the payment extension was set to test

Posted: Sun Mar 11, 2018 8:46 am
by cypherd86
So my e-commerce store has finally opened yesterday, but the transactions never made it to my Authorize.net account. The payment extension for my Authorize.net (AIM), had the Transaction Server set to 'Test'. I went ahead and changed it to 'Live' about 30 minutes ago.

Does anyone know what happened to these transactions since it was set to Test in the payment extension? The Authorize.net account end was "Live" which is why I thought everything was good to go. Any help is appreciated as to what happened with the transactions. There were no errors and all customers reached the Checkout complete page.

In any case, if the few customers were not charged, we will be letting them know by phone to hopefully get them to pay for the product again since we were experiencing technical difficulties.

Re: Went live on my website but the payment extension was set to test

Posted: Tue Mar 13, 2018 3:52 am
by straightlight
Check your Authorize.net transactions on your client account. Contact Authorize.net regarding those inquiries since it is not an actual issue with Opencart but more about an administrative-based decision that was undertaken before a customer could actually purchase a product from your store.