Releasing Payment releases incorrect amount via Sage Pay
Posted: Wed Nov 15, 2017 7:19 pm
Opencart v 2.2
We have a baffling problem - help appreciated.
We had a customer pay £179 - but we ended up selling an alternative product to him for £149 so entered £149 as the amount to be released through Opencart admin. It clearly shows the date and time the £179 was put through by the customer and the date and time we 'released' £149. so there is no human error here.
However, the amount taken by Sage Pay was £179 - they say that the problem lies with Opencart but I don't know how to correct this or where to look to see if it some setting that needs to be reset.
Has anyone else experienced this?
We have run a test and the same thing happens.
We have a baffling problem - help appreciated.
We had a customer pay £179 - but we ended up selling an alternative product to him for £149 so entered £149 as the amount to be released through Opencart admin. It clearly shows the date and time the £179 was put through by the customer and the date and time we 'released' £149. so there is no human error here.
However, the amount taken by Sage Pay was £179 - they say that the problem lies with Opencart but I don't know how to correct this or where to look to see if it some setting that needs to be reset.
Has anyone else experienced this?
We have run a test and the same thing happens.