OpenCart Community

In admin /sales/returns

When new customer register and purchase ,the customer get mail about / the reg and the purchase ,so that is normal
but
In admin /sales/returns: Edit Product Return / Product Return List / edit
add history and check mark update customer , the customer do not receive mail so this is not right.

Anyone who know anything about this problem issue?

Raptorheli

Truncate your event table from PHPMyAdmin and reinsert all the values from the install/opencart.sql file and ensure your database table prefix name matches the one you created with your Opencart database before launching the query.

Then, in your Opencart admin-end, clear all caches from your dashboard and from your admin - > extensions - > modification, hit refresh. Then, try a test order. This should rectify the issue.

This issue has now been resolved. Problem located from the admin - > system - > settings - > mail tab. -f switch case amended and fixed SMTP hostname.

Remember that the notification from admin/sales/return / Product Return List
updating of history ,check mark (checked) notification sendt to customer is not solved yet, still no mail sendt to customer
Hope someone can look into this issue and fix

The return email issue will be addressed by future users who encounters the same issue with OC3. Your original enquiry was about your email configuration that was improperly configured. The original issue has been resolved as the return feature is the only part where it might be a bug in OC.