Dashboard "Total Sales" figure does not match with actual sales
Posted: Fri Apr 28, 2017 11:03 pm
Hi
Version Opencart installed "Version 2.0.2.0"
We have spent a lot of time on this but for the life of us cannot see a reason our system is doing so.
This is our issue:
So when I log into the backend. I can see the dashboard "Total Sales" box displays "€25.2K".
I knew this didn't look right so I printed out the 84 orders manually and calculated them up. The figure I came up with is €20.362. Now this total includes VAT.
So my question is: Where has opencart got the extra €4836 from?
Also when I add up monthly totals and cross check with online reports some months are correct totals and other months are out by hundreds.
I wonder what could be causing this?
Any advice appreciated.........
Version Opencart installed "Version 2.0.2.0"
We have spent a lot of time on this but for the life of us cannot see a reason our system is doing so.
This is our issue:
So when I log into the backend. I can see the dashboard "Total Sales" box displays "€25.2K".
I knew this didn't look right so I printed out the 84 orders manually and calculated them up. The figure I came up with is €20.362. Now this total includes VAT.
So my question is: Where has opencart got the extra €4836 from?
Also when I add up monthly totals and cross check with online reports some months are correct totals and other months are out by hundreds.
I wonder what could be causing this?
Any advice appreciated.........