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cannot upload images from folder for products

Posted: Thu Jul 14, 2016 9:09 pm
by bestshop24h
hi

I can insert images directly from "Image Manager",but if I click into a image folder,I cannot select a image by double click.

how to successfully insert images from a image folder in "Image Manager"

Thanks

Re: cannot upload images from folder for products

Posted: Thu Jul 14, 2016 9:18 pm
by bestshop24h
if click ,will go to see the image in original size,not insert the selected image into the product's description.

any suggestion?

Thanks

Re: cannot upload images from folder for products

Posted: Thu Jul 14, 2016 9:22 pm
by straightlight
What OC version are you using?

Re: cannot upload images from folder for products

Posted: Thu Jul 14, 2016 9:30 pm
by bestshop24h
thanks for replying
2.2.0.0 (Latest version)

Re: cannot upload images from folder for products

Posted: Thu Jul 14, 2016 10:21 pm
by bestshop24h
up

Re: cannot upload images from folder for products

Posted: Thu Jul 14, 2016 10:25 pm
by straightlight
Any screenshots or video captures you could provide? Do you have any extensions installed? When hitting F12 on your keyboard or on your laptop: Holding FN + F12 then try the image manager again, do you notice any error messages in the console tab of the developers tools on the bottom frame? If you try with another browser, do you have the same effects?

More information would be needed in order to assist you on the problem you are reporting.

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 6:23 pm
by bestshop24h
please take a look at the images,thanks

in addtion,I didnot installed any extension.

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 6:30 pm
by straightlight
If you click on the catalog, data or product folder, are you able to open the folder or you notice the same event as the bestproduct folder?

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 7:25 pm
by RachSobie
I had this problem. CHeck the file name of the photos, it can only be letters and numbers do not use symbols such as the & or *

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 7:31 pm
by straightlight

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 8:20 pm
by bestshop24h
straightlight wrote:If you click on the catalog, data or product folder, are you able to open the folder or you notice the same event as the bestproduct folder?
the same event as the bestproduct.

thanks

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 8:21 pm
by straightlight
bestshop24h wrote:
straightlight wrote:If you click on the catalog, data or product folder, are you able to open the folder or you notice the same event as the bestproduct folder?
the same event as the bestproduct.

thanks
Have you tried the fix above?

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 8:28 pm
by bestshop24h
RachSobie wrote:I had this problem. CHeck the file name of the photos, it can only be letters and numbers do not use symbols such as the & or *
I have check the file name,it is ok.

and even I have tried to click image folder"catelog" -cart.png , it still shows the same problem,
move to show the image in its real size,not being inserted as desired.

thanks

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 8:36 pm
by straightlight
The beta v2.3 release of OC fixes this issue by replacing:

- system/library/image.php
- catalog/model/tool/image.php
- admin/model/tool/image.php

files.

http://forum.opencart.com/viewtopic.php ... 30#p627403

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 9:36 pm
by bestshop24h
straightlight wrote:The beta v2.3 release of OC fixes this issue by replacing:

- system/library/image.php
- catalog/model/tool/image.php
- admin/model/tool/image.php

files.

http://forum.opencart.com/viewtopic.php ... 30#p627403

Thanks so much!
I will try now,

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 10:20 pm
by bestshop24h
it does not work,

I have downloaded the v2.3 and upload these three files to override that of v2.2.

but still the same.

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 10:22 pm
by straightlight
Did you logged out from the admin, cleared cache from the system/storage/cache folder as well as the browser cache, returned to the page where you use image manager and tried again or just replaced the files?

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 10:40 pm
by bestshop24h
yes ,I have clear them both.but still the same.

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 11:00 pm
by straightlight
bestshop24h wrote:yes ,I have clear them both.but still the same.
This would be an issue to address to the official v2.3 beta topic.

Re: cannot upload images from folder for products

Posted: Fri Jul 15, 2016 11:22 pm
by bestshop24h
does your opencart site have the same problem?