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I changed server a month ago. And since then my site system stopped sending emails to Admin.
Admin email address works fine.
System can send notification emails to customers.
Admin can NOT receive new order notifications, offline messages, emails sent to customers no longer CC to admin.
During the server changing, all setting NOT changed.

Did you move hoster?

I'm not sure what you mean by "I changed server a month ago".

cindyyongyi wrote:I changed server a month ago. And since then my site system stopped sending emails to Admin.
Admin email address works fine.
System can send notification emails to customers.
Admin can NOT receive new order notifications, offline messages, emails sent to customers no longer CC to admin.
During the server changing, all setting NOT changed.

If no configuration has been changed, it means no configuration has been reviewed after the server change. I would suggest to review your admin - > systems - > settings - > edit store - > mail tab and the server tab entries which mismatch configuration may cause the reported problem to occur.

i2Paq wrote:Did you move hoster?

I'm not sure what you mean by "I changed server a month ago".

Yes, I moved host from bluehost to godaddy.

straightlight wrote:

cindyyongyi wrote:I changed server a month ago. And since then my site system stopped sending emails to Admin.
Admin email address works fine.
System can send notification emails to customers.
Admin can NOT receive new order notifications, offline messages, emails sent to customers no longer CC to admin.
During the server changing, all setting NOT changed.

If no configuration has been changed, it means no configuration has been reviewed after the server change. I would suggest to review your admin - > systems - > settings - > edit store - > mail tab and the server tab entries which mismatch configuration may cause the reported problem to occur.

Thank you for your reply. We have already checked the system settings but didn't find any problem.

cindyyongyi wrote:

straightlight wrote:

cindyyongyi wrote:I changed server a month ago. And since then my site system stopped sending emails to Admin.
Admin email address works fine.
System can send notification emails to customers.
Admin can NOT receive new order notifications, offline messages, emails sent to customers no longer CC to admin.
During the server changing, all setting NOT changed.

If no configuration has been changed, it means no configuration has been reviewed after the server change. I would suggest to review your admin - > systems - > settings - > edit store - > mail tab and the server tab entries which mismatch configuration may cause the reported problem to occur.

Thank you for your reply. We have already checked the system settings but didn't find any problem.

While the quality of service from GoDaddy would rather not be discussed, see in your admin - > systems - > tools - > error logs page if you have any recent error messages based on emails. In the mean time, which OC version are you using?

While the quality of service from GoDaddy would rather not be discussed, see in your admin - > systems - > tools - > error logs page if you have any recent error messages based on emails. In the mean time, which OC version are you using?

Hi, thank you for your reply. I contacted Godaddy supports, they said they could send email to an address from my site, so the mail function is okay. They assumed that the problem could be caused by the software that generates the email.
I checked the error log. There is a warning " Warning: Your error log file error.log is 6.29MB!" but the errors list is invisible.
My OC Version 2.0.1.1

Your error log file is overloaded. You must of had lots of errors and probably still going on which is not really a good thing. One suggestion to make, in this case, would be to download manually the system/storage/logs/error.txt file or to visit your web error logs and indicate which latest errors you see regarding email activities. Also; to clean your error.txt file so that the error log entries can be showed in your OC admin-end.

straightlight wrote:Your error log file is overloaded. You must of had lots of errors and probably still going on which is not really a good thing. One suggestion to make, in this case, would be to download manually the system/storage/logs/error.txt file or to visit your web error logs and indicate which latest errors you see regarding email activities. Also; to clean your error.txt file so that the error log entries can be showed in your OC admin-end.

Thank you so much. I will have my developers do this tomorrow.

straightlight wrote:Your error log file is overloaded. You must of had lots of errors and probably still going on which is not really a good thing. One suggestion to make, in this case, would be to download manually the system/storage/logs/error.txt file or to visit your web error logs and indicate which latest errors you see regarding email activities. Also; to clean your error.txt file so that the error log entries can be showed in your OC admin-end.

Hi, we checked the error list, found a lot logs like this:

2016-06-27 2:05:38 - PHP Notice: Error: EHLO not accepted from server! in /home/jewelry1000/public_html/system/library/mail.php on line 198

My developer assumed that the mail server doesn't support sending email to itself.

cindyyongyi wrote:

straightlight wrote:Your error log file is overloaded. You must of had lots of errors and probably still going on which is not really a good thing. One suggestion to make, in this case, would be to download manually the system/storage/logs/error.txt file or to visit your web error logs and indicate which latest errors you see regarding email activities. Also; to clean your error.txt file so that the error log entries can be showed in your OC admin-end.

Hi, we checked the error list, found a lot logs like this:

2016-06-27 2:05:38 - PHP Notice: Error: EHLO not accepted from server! in /home/jewelry1000/public_html/system/library/mail.php on line 198

My developer assumed that the mail server doesn't support sending email to itself.

Your server may require SMTP authentication rather than PHP Sendmail or your email account information may have been configured with the wrong account info on Opencart or not been configured from your admin - > systems - > settings - > edit store - > mail tab.