OpenCart Community

Can anyone shed some light with OpenbayPro please

Their support is next to zero. We have had a support ticket in for 4 weeks and after a dozen phone calls to their office they haven't even logged in to our site to take a look. It seems they have one developer working on the project who has been away and by the sounds of it, is not located in the UK. He was supposed to be back last week and we were promised out ticket would be dealt with. Pigs might fly

The UK office has a lead support guy, Paul and he doesn't even know what is what in terms of the core functionality. It feels like the UK office has had this dumped on them and cant really help.

We have the three platforms integrated. Opencart 2.2, Ebay and Etsy
The problem is if any or the three market places orders the last item of a SKU (1 in stock) the other market places do not update. The logging system is very comprehensive and it is very clear what the issue is but we are not programmers and cannot fix.

See here in this log. Order 1716 from Opencart 2.2 has ordered the last item in stock. But you can see the functions establish the Current Stock is 1 and then the New stock is still 1 after its run through all its routines. And then it finally outputs No update needed

2016-06-06 10:47:23 - 10385 - addOrderHistory() - Order id:1716 passed
2016-06-06 10:47:23 - 10385 - ebaySaleStockReduce() - Is stock update needed (Item ID: 113,SKU: )
2016-06-06 10:47:23 - 10385 - ebaySaleStockReduce() - Send item ID: "113", Stock: "1" to decideEbayStockAction()
2016-06-06 10:47:23 - 10385 - decideEbayStockAction() - Product ID: 113, Current stock: 1
2016-06-06 10:47:23 - 10385 - getEbayItemId() - Product ID: 113
2016-06-06 10:47:23 - 10385 - Returning 122007522059 - getEbayItemId()
2016-06-06 10:47:23 - 10385 - putStockUpdate()
2016-06-06 10:47:23 - 10385 - putStockUpdate() - New local stock: 1
2016-06-06 10:47:23 - 10385 - call(item/getItem) - Data: {"itemId":"122007522059"}
2016-06-06 10:47:24 - 10385 - call() - Result of : "{"error":false,"msg":"ok","data":{"qty":1,"status":1,"statusActual":"Active","price":37,"title":"Butterfly in Box Frame","variations":{},"itemId":"122007522059"}}"
2016-06-06 10:47:24 - 10385 - getProductId() - Item: 122007522059
2016-06-06 10:47:24 - 10385 - getReserve()
2016-06-06 10:47:24 - 10385 - getReserve() - none
2016-06-06 10:47:24 - 10385 - putStockUpdate() - Listing stock: 1, new stock: 1
2016-06-06 10:47:24 - 10385 - putStockUpdate() - No update needed

Is anyone running Openbaypro on 2.2? Is it working for anyone else?

We have removed all the modules we have purchased in case something is interfering.

The Openbaypro files that come pre installed with Opencart 2.2 are a different file size compared to the release you can download on the modules market place. Both report the same version on the dashboard when uploaded though. 3001v
We have uploaded these, the market place modules and even the Beta files from our Openbaypro account to no effect.

We are pretty stuck. Any help would be appreciated.

Have you checked OpenCart over at GitHub?

I see open en closed OpenBay issues and maybe the closed issues will help you find solutions and solve the things you encounter.

Check: Open issue

Check: Closed issues

We have thanks. Nothing.

We have also just installed a base Opencart 2.2 without any modifications and Openbaypro is not working so this has eradicated the possibility of a module interference.

OK, I'm sorry but I cannot help you with OpenBay.

I'm not using it.

I managed to get hold of James. The lead developer at Openbaypro.

After 2 days he managed to get things working. Redundant 2.1 functionality had been left in the module.

So as it stands. Openbaypro for 2.2 does not work.

You will need to upgrade once they release a patch if you currently have it installed.

Openbaypro which is pre-installed with Opencart 2.2 does not work and needs to be patched