Page 1 of 1

Cancelled Order - Update Order Status, No Options Work

Posted: Wed Mar 16, 2016 3:33 pm
by Mathewbuer
I have a single customer (a friend who i know so i know there not a fraudulent customer)

this particular customer no matter what they order, i always seem to have an issue with him. his order shows cancelled every time,

i can set the order to pending, but as soon as i select complete it shows as cancelled. even if i hit the override tick box the order still shows cancelled,

i have turned off the antifraud modules and it still dose the same.

can anyone help as this is becoming a pain in the back side

Re: Cancelled Order - Update Order Status, No Options Work

Posted: Wed Mar 16, 2016 3:39 pm
by Mathewbuer
i have managed to get the status to change by manually editing the database but i don't want to have to manually change it every time i have an order from this one person.

Re: Cancelled Order - Update Order Status, No Options Work

Posted: Thu Mar 17, 2016 6:01 pm
by Mathewbuer
BUMP ?

Re: Cancelled Order - Update Order Status, No Options Work

Posted: Fri Mar 18, 2016 4:48 am
by FunkyUserName
did you connect your payment methods with a order status?

Re: Cancelled Order - Update Order Status, No Options Work

Posted: Fri Mar 18, 2016 5:11 am
by Mathewbuer
i set the paypal order status to pending.