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Contact us form success page problem
Posted: Sat Oct 31, 2015 4:59 pm
by mervyn55
Im new to Opencart & this forum so my problem might well be something I have done. The contact form works fine on my site except when I get the success page after submitting the form it has a long list of menu items followed by "Contact Us
Your enquiry has been successfully sent to the store owner!" I have attached a screen grab of this page. Can anyone help please
Mervyn
Re: Contact us form success page problem
Posted: Sat Oct 31, 2015 5:21 pm
by uksitebuilder
Most likely you have a module in the Top position of your 'Default' layout
Please check your System - Design - Layouts
Edit the 'Default' layout and remove/delete the module from the top position
Re: Contact us form success page problem
Posted: Sat Oct 31, 2015 6:03 pm
by gogoweb
I'd suggest you check the following few places:
Code: Select all
System / Design / Layouts / Contact --- see the route
is it information/contact?
see if enabled?
Finally check if you did not mess it up with some CSS so that the right column is stretched to 100%?
I see that this menu is twice on your page which is most likely a module but check all other possibilities as well!
Re: Contact us form success page problem
Posted: Sun Nov 01, 2015 2:02 am
by mervyn55
Thank you both for you help. I should have said that I'm on Opencart 2 (sorry forgot) anyway I went to Extensions / Modules / Account and it was enabled so when I disabled it everything is now fine. I'm not 100% sure what I've done here and if I should have disabled it but accounts still seem to work. Sorry for being such a newbie, I'm sure I'll get the hang of it eventually. But thanks again
mervyn
Re: Contact us form success page problem
Posted: Sun Nov 01, 2015 2:25 am
by uksitebuilder
Disabling the actual module, although it may have cured your problem, it will also have disabled it from appearing on the My Accounts layout, so when people login they will not have it available any longer.
Obviosuly it is your choice if you wish this to be the case.
Re: Contact us form success page problem
Posted: Sun Nov 01, 2015 3:00 am
by mervyn55
Yes I realised that, but couldnt see what else I had done. Good news though I've found it in Layouts/Default so problem solved, Thanks again
Mervyn
Re: Contact us form success page problem
Posted: Wed Apr 10, 2019 1:38 pm
by mrvogl@gmail.com
mervyn55 wrote: ↑Sun Nov 01, 2015 2:02 am
Thank you both for you help. I should have said that I'm on Opencart 2 (sorry forgot) anyway I went to Extensions / Modules / Account and it was enabled so when I disabled it everything is now fine. I'm not 100% sure what I've done here and if I should have disabled it but accounts still seem to work. Sorry for being such a newbie, I'm sure I'll get the hang of it eventually. But thanks again
mervyn
Same exact thing happened to me. To my knowledge I didn't modify anything that could have caused it. But I also had a mess on the contact confirmation page. everything was doubled. I couldn't figure out what was causing it. Disabled the accounts in modules same as mervyn and it fixed it. Accounts still work just as they should, and everything looks much cleaner. Also, when I was in accounts prior to the "fix" all the information was doubled there as well, appeared on both the right side and left side. Once I disabled accounts the extra stuff on the right went away. Anyway, right wrong or otherwise this post helped me with my mess.