Post by quepassa » Wed Jul 22, 2015 7:20 pm

We are having an unusual error happening on the checkout page. A pop up appears with an error only when someone fills out the comments section and uses a colon (:) after the delivery options. If no colon is inserted in the message section then we don't get an error.

An example would be if someone posts a message that says "please deliver between 9:00 and 11:00"

Here is the error I am getting, has anyone seen it or have a solution for me please. We are running 1.5.6.4 version. Thank for your help.

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<!DOCTYPE html>
<html dir="ltr" lang="en" class="firefox firefox39 win journal-desktop is-customer responsive-layout mobile-menu-on-tablet extended-layout header-center header-center-sticky backface product-grid-no-second-image product-list-no-second-image layout-4 route-error-not_found" data-j2v="2.4.12">
<head>
<meta charset="UTF-8" />
<meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1, maximum-scale=1, user-scalable=no">
<meta name="format-detection" content="telephone=no">
<!--[if IE]><meta http-equiv="X-UA-Compatible" content="IE=Edge,chrome=1"/><![endif]-->
<!--[if lt IE 9]><script src="//ie7-js.googlecode.com/svn/version/2.1(beta4)/IE9.js"></script><![endif]-->
<title>The page you requested cannot be found!</title>
<base href="http://www.theperfecttouch.co.za/" />
<meta property="og:title" content="The Perfect Touch" />
<meta property="og:description" content="The Perfect Touch | Clothing | Accessories..." />
<meta property="og:url" content="http://www.theperfecttouch.co.za/index.php?route=checkout/shipping_method/validate" />
<meta property="og:image" content="http://www.theperfecttouch.co.za/image/cache/data/The perfect touch logo for site-200x200.png" />
<link href="http://www.theperfecttouch.co.za/image/data/fav.png" rel="icon" />
<link rel="stylesheet" href="//fonts.googleapis.com/css?family=Droid+Serif:regular,italic%7CRoboto+Slab:regular%7CRoboto+Condensed:regular%7CUbuntu:700&subset=latin"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/javascript/jquery/ui/themes/ui-lightness/jquery-ui-1.8.16.custom.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/owl-carousel/owl.carousel.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/owl-carousel/owl.transitions.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/magnific-popup/magnific-popup.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/hint.min.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/journal.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/features.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/header.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/module.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/pages.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/account.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/blog-manager.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/side-column.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/product.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/category.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/footer.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/icons.css?j2v=2.4.12"/>
<link rel="stylesheet" href="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/css/responsive.css?j2v=2.4.12"/>
<link rel="stylesheet" href="index.php?route=journal2/assets/css&j2v=2.4.12" />
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/jquery/jquery-1.8.3.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/jquery.ui/jquery-ui-1.8.24.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/javascript/common.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/javascript/jquery/jquery.total-storage.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/jquery.tabs/tabs.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/owl-carousel/owl.carousel.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/magnific-popup/jquery.magnific-popup.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/actual/jquery.actual.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/countdown/jquery.countdown.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/image-zoom/jquery.imagezoom.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/lib/lazy/jquery.lazy.1.6.min.js?j2v=2.4.12"></script>
<script type="text/javascript" src="http://www.theperfecttouch.co.za/catalog/view/theme/journal2/js/journal.js?j2v=2.4.12"></script>
<!--[if (gte IE 6)&(lte IE 8)]><script src="catalog/view/theme/journal2/lib/selectivizr/selectivizr.min.js"></script><![endif]-->
<script>
    Journal.COUNTDOWN = {
        DAYS    : "Days",
        HOURS   : "Hours",
        MINUTES : "Min",
        SECONDS : "Sec"
    };
</script>
</head>
<body>
<header class="journal-header-center nolang-nocurr">

    <div class="journal-top-header j-min z-1"></div>
    <div class="journal-menu-bg j-min z-0"> </div>
    <div class="journal-center-bg j-100 z-0"> </div>

    <div id="header" class="journal-header row z-2">

        <div class="journal-links j-min xs-100 sm-100 md-50 lg-50 xl-50">
            <div class="links j-min">
                <a href="mailto:mareze@theperfecttouch.co.za"  class="icon-only"><i style="margin-right: 5px; font-size: 14px" data-icon="&#xe698;"></i><span class="top-menu-link">mareze@theperfecttouch.co.za</span></a>
<a href="http://www.theperfecttouch.co.za/index.php?route=information/information&information_id=6"  class="icon-only"><i style="margin-right: 5px; font-size: 16px" data-icon="&#xe658;"></i><span class="top-menu-link">Delivery Info</span></a>
<a href="http://www.theperfecttouch.co.za/index.php?route=information/information&information_id=8"  class="text-only"><i style="margin-right: 5px; font-size: 16px" data-icon="&#xe0c6;"></i><span class="top-menu-link">How To Place An Order</span></a>
<a href="http://www.theperfecttouch.co.za/index.php?route=information/information&information_id=7"  class="icon-only"><i style="margin-right: 5px; font-size: 16px" data-icon="&#xe64c;"></i><span class="top-menu-link">Returns</span></a>
<a href="http://41.185.8.56/~theperfecttouch/index.php?route=account/voucher"  class="icon-only"><i style="margin-right: 5px; font-size: 16px" data-icon="&#xe1dd;"></i><span class="top-menu-link">Buy A Gift Voucher</span></a>            </div>
        </div>

        <div class="journal-secondary j-min xs-100 sm-100 md-50 lg-50 xl-50">
           <div class="links j-min">
               <a href="http://www.theperfecttouch.co.za/index.php?route=account/account" ><i style="margin-right: 5px; font-size: 16px" data-icon="&#xe1b4;"></i><span class="top-menu-link">mitch</span></a>
<a href="http://www.theperfecttouch.co.za/index.php?route=account/logout" ><i style="margin-right: 5px; font-size: 15px; top: -1px" data-icon="&#xe608;"></i><span class="top-menu-link">Logout</span></a>
<a href="http://www.theperfecttouch.co.za/index.php?route=account/order"  class="hide-on-mobile icon-only"><i style="margin-right: 5px; font-size: 15px" data-icon="&#xe6b2;"></i><span class="top-menu-link">Order History</span></a>
<a href="http://www.theperfecttouch.co.za/index.php?route=account/wishlist"  class="hide-on-mobile wishlist-total icon-only"><i style="margin-right: 5px; font-size: 15px" data-icon="&#xe662;"></i><span class="top-menu-link">Wish List (<span class="product-count">0</span>)</span></a>           </div>
        </div>

                <div class="journal-search j-min xs-100 sm-50 md-30 lg-25 xl-25">
                        <div id="search" class="j-min">
                <div class="button-search j-min"><i></i></div>
                                <input type="text" name="search" placeholder="Search entire store..." value="" autocomplete="off" />
                            </div>
                    </div>
        <div class="journal-logo j-100 xs-100 sm-100 md-40 lg-50 xl-50">
                        <div id="logo">
                <a href="">
                    <img src="http://www.theperfecttouch.co.za/image/cache/data/The perfect touch logo for site-864x335.png" width="864" height="335" alt="The Perfect Touch" title="The Perfect Touch" />                </a>
            </div>
                    </div>
        
        
        <div class="journal-cart row j-min xs-100 sm-50 md-30 lg-25 xl-25">
            <div id="cart">
  <div class="heading" >
    <a><span id="cart-total">1 item(s) - R70.00</span><i></i></a>
  </div>
  <div class="content">
    <div class="cart-wrapper">
        <div class="mini-cart-info">
      <table>
                <tr>
          <td class="image">            <a href="http://www.theperfecttouch.co.za/index.php?route=product/product&product_id=835"><img src="http://www.theperfecttouch.co.za/image/cache/data/Infinity Bracelets/BlackWhite Daughter Hearts Br

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Post by IP_CAM » Thu Jul 23, 2015 12:44 am

> We are running 1.5.6.4 version <
that may be so, but your'e using a rather complicated Custom Theme, so, there is very little hope...
Good Luck anyway!
Ernie

My Github OC Site: https://github.com/IP-CAM
5'600 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.


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Post by Chaniyth » Thu Jul 23, 2015 7:55 pm

You're using an older version of Journal (v2.4.12). If you actually bought and paid for the theme legitimately then download the latest version and see if that works, the latest version of Journal is v2.5.5. If the bug still persists then submit a support ticket to Journals support team.

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Post by quepassa » Thu Jul 23, 2015 8:12 pm

We did buy it legitimately so we can try the update, we have in the meantime submitted a ticket to Digital Atelier. Here is our support ticket number ABP-NYT-8854 from them just in case you still harbor doubts regarding our legitimate purchase of the theme.

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Post by Chaniyth » Fri Jul 24, 2015 3:03 am

quepassa wrote:We did buy it legitimately so we can try the update, we have in the meantime submitted a ticket to Digital Atelier. Here is our support ticket number ABP-NYT-8854 from them just in case you still harbor doubts regarding our legitimate purchase of the theme.
Didn't mean for it to come across that way whatsoever, I wasn't doubting, I was just speaking in general and not pointing fingers. :)

Updating Journal is painless, you just download the latest version and upload / copy overtop the old one and it's done. I'm thinking that will resolve all the issues though. BTW, the latest Journal, as of v2.5, includes a One Page Checkout as well that works really nicely since it's integrated into the template and can be enabled or disabled.

:banana:

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Post by quepassa » Fri Jul 24, 2015 2:48 pm

No problem at all, thanks for trying to help it really is appreciated. They did come back to me and seem to think its a server problem, we are having a look at the log files and will let you know the outcome.

Thanks again

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