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No shipping fees applied

Posted: Sun Feb 01, 2015 5:36 am
by woody2k4
I've set up a standard shipping fee of £1.99 but it always shows as zero can anyone help?

Re: No shipping fees applied

Posted: Sun Feb 01, 2015 5:52 am
by Johnathan
What shipping method are you using? What settings have you entered in it?

Re: No shipping fees applied

Posted: Sun Feb 01, 2015 6:05 am
by woody2k4
Under shipping enabled a flat rate, at 1.99 and that's it.... when you go to check out it has not added it.

Re: No shipping fees applied

Posted: Sun Feb 01, 2015 6:13 am
by tjsystems
geo zones correct?

Re: No shipping fees applied

Posted: Sun Feb 01, 2015 6:39 am
by woody2k4
As far as i know, got it set up for UK?

Re: No shipping fees applied

Posted: Sun Feb 01, 2015 8:39 pm
by woody2k4
sorry to post again but i'm still having this issue

Re: No shipping fees applied

Posted: Sun Feb 01, 2015 11:36 pm
by Johnathan
1. If you're using any modifications related to shipping, disable them to make sure it's not related.

2. Double-check that you've enabled the "Shipping" line item (in Extensions > Order Totals). The "Shipping" line won't appear without that.

3. If neither of those things work, post a screenshot of your settings.

Re: No shipping fees applied

Posted: Tue Feb 03, 2015 12:52 am
by woody2k4
I'm using the basic theme at the moment

Re: No shipping fees applied

Posted: Tue Feb 03, 2015 7:22 am
by Johnathan
All of that looks correct to me. Perhaps check your currency settings?

Beyond that, I'm not sure what to suggest, other than installing a fresh installation to test it, or hiring a commercial developer to take a look at the issue for you.

Re: No shipping fees applied

Posted: Wed Feb 04, 2015 1:25 am
by woody2k4
It must be something so small that's not quite right?
image.jpg

image.jpg (190.13 KiB) Viewed 2307 times


Re: No shipping fees applied

Posted: Wed Feb 04, 2015 2:45 am
by Johnathan
By currency settings, I meant check your currency conversion values. If your default currency is not set to 1.0000, it can cause conversion issues.

Re: No shipping fees applied

Posted: Sun Feb 08, 2015 12:12 am
by woody2k4
Where are these settings,

Re: No shipping fees applied

Posted: Sun Feb 08, 2015 5:32 pm
by woody2k4
can anyone help?

Re: No shipping fees applied

Posted: Mon Feb 09, 2015 10:57 pm
by Johnathan
Currency settings are in System > Localisation > Currencies.

Re: No shipping fees applied

Posted: Wed Feb 11, 2015 6:37 am
by woody2k4
yes my default currency is set to 1.000

Re: No shipping fees applied

Posted: Wed Feb 11, 2015 7:38 am
by Johnathan
I just went back and checked your screenshots, and I think I see the issue -- you've entered a currency symbol in your flat rate value.

Enter it without the currency symbol (which shouldn't be there) and it should appear as expected. Hope that helps

Re: No shipping fees applied

Posted: Thu Feb 12, 2015 2:00 am
by woody2k4
Johnathan wrote:I just went back and checked your screenshots, and I think I see the issue -- you've entered a currency symbol in your flat rate value.

Enter it without the currency symbol (which shouldn't be there) and it should appear as expected. Hope that helps
I knew it must have been something simple! thanks finally sorted!