Hi
This seems very strange to me. On payment of an order I receive a confirmation email through our OC 2.1 shop, however the customer does not?
This seem very standard type stuff, what am I missing.
Really appreciate the help please.
Thanks Ashley
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is it only now customer or all customers?
If there have gmail accounts, these invoices often are seen as spam by gmail and are either found in gmails spam folder or completely blocked. There is no quick way around, the customer may need to use another email.
Another cause could be if your IP or the customers IP is blacklisted. This is the IP address of your host account or the customers personal IP address. You can check this by going to http://mxtoolbox.com/ adding the Ip address or your domain name.
Also you hosting server may be blocking the outgoing mail. Check with your hosting provider
If there have gmail accounts, these invoices often are seen as spam by gmail and are either found in gmails spam folder or completely blocked. There is no quick way around, the customer may need to use another email.
Another cause could be if your IP or the customers IP is blacklisted. This is the IP address of your host account or the customers personal IP address. You can check this by going to http://mxtoolbox.com/ adding the Ip address or your domain name.
Also you hosting server may be blocking the outgoing mail. Check with your hosting provider
ADG - Design, Development and Hosting in Australia
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