Hi
I have used the correct contact method (using the contact form) to ask about a refund for a extension but have not received any response for 1 week
Is this the norm around here?
Is there any other way to get a response?
Slasher
Have you tried emailing the module creator directly? You might get lucky and the guy refund you no questions asked. Honestly, I can say I've never bought a module that didn't work as advertised, so I don't have that much knowledge to impart 
[module] PayPal Pro w/Recurring Profiles FREE
[module] 1 Click "Amazon Style" Checkout w/PayPal Pro FREE
[module] Adjustable PayPal Pro Fee FREE
[module] Add Sample To Cart LITE FREE
The guide to fixing just about everything wrong with OpenCart FREE!
Add INFINITE SCROLL to your homepage for FREE!
Live update product price for FREE!
Dynamic generation of Opencart coupon, FREE!
Hire me
I've never actually had to refund a module, so I don't know. But I can't find any controls now that I looked, so probably not. But, he could just paypal you back the money if he was so inclined.
[module] PayPal Pro w/Recurring Profiles FREE
[module] 1 Click "Amazon Style" Checkout w/PayPal Pro FREE
[module] Adjustable PayPal Pro Fee FREE
[module] Add Sample To Cart LITE FREE
The guide to fixing just about everything wrong with OpenCart FREE!
Add INFINITE SCROLL to your homepage for FREE!
Live update product price for FREE!
Dynamic generation of Opencart coupon, FREE!
Hire me
No, sellers do not have authorization to refund an order. However, they can send an e-mail to OpenCart support, just as you can, to request a refund. Generally that should be easier for the OpenCart team to process, because it doesn't require any research on whether the refund request is valid.
OpenCart team is usually pretty on top of things for refund requests. But generally they defer to the developer first to see if they can work out the issue first before refunding. Generally requests asking for a refund directly without giving the developer a chance to assist is not the appropriate process.
That's good to know Q...never had an issue but good to know it's not paypal-esque in that they just take your money without any real recourse.
[module] PayPal Pro w/Recurring Profiles FREE
[module] 1 Click "Amazon Style" Checkout w/PayPal Pro FREE
[module] Adjustable PayPal Pro Fee FREE
[module] Add Sample To Cart LITE FREE
The guide to fixing just about everything wrong with OpenCart FREE!
Add INFINITE SCROLL to your homepage for FREE!
Live update product price for FREE!
Dynamic generation of Opencart coupon, FREE!
Hire me
Thanks so much for all of the replies
The seller wasn't able to fix the issue & told me to request a refund via opencart, so I have sent a request for a refund twice nearly 2 weeks now, via the correct procedure, but I'm not getting any reply, defiantly nothing in the junk folder of my email
@Johnathan being a mod, are you able to assist in getting a response from support, it would be appreciated if you could help ?
Thanks again for all of your help
The seller wasn't able to fix the issue & told me to request a refund via opencart, so I have sent a request for a refund twice nearly 2 weeks now, via the correct procedure, but I'm not getting any reply, defiantly nothing in the junk folder of my email
@Johnathan being a mod, are you able to assist in getting a response from support, it would be appreciated if you could help ?
Thanks again for all of your help
Unfortunately no -- mods (or even red-admins like Qphoria) are completely separate from the actual OpenCart store team. I'd try e-mailing them again to make sure they got your e-mail, or contacting the developer to ask them to contact the OpenCart team for you.
Who is online
Users browsing this forum: No registered users and 14 guests
