Webgility = Best customer service I've received in years

I don't normally share this sort of thing, but I thought the world should know. We've been using Webgility ECC to manage our Quickbooks/Opencart integration now for the last 3-4 months. If you're not already aware of it, see http://www.webgility.com/quickbooks-int ... encart.php. The tool is just awesome. With over 100,000 products in our catalog (QB Enterprise allows for this), it's still performing very well. Amazing...

24 hour support? They mean it! Intelligent people answering the phones 24 hours a day, and if the person answering the phone cannot fix the issue, it is sent to the developers who in our experience have provided resolution in 24 hours or less every time. Outstanding customer service. Outstanding product. Couldn't be happier as a customer!

We are processing a large number of orders and simply tired of entering everything manually into Quickbooks, which is I started using this tool initially. We've tried all of the other options, including Quickbooks Export (which is great if all you're doing is popping out invoices and don't require much in the way of a more powerful and fully integrated solution), need I say again, Webgility ECC is the bomb.

24 hour support? They mean it! Intelligent people answering the phones 24 hours a day, and if the person answering the phone cannot fix the issue, it is sent to the developers who in our experience have provided resolution in 24 hours or less every time. Outstanding customer service. Outstanding product. Couldn't be happier as a customer!

You must be talking about Webgility from some other planet.

Webgility, which writes ECC, responds slowly (if at all) to email and phone calls. The American staff is sales-only. The Indian staff is support and development. I contacted them the 9th of this month, and got one phone call back from sales today, a week later.

ECC does not perform as promised. Support is non-existent, unless you are okay with spending a high hourly rate for their developers to write the code that would make the program work as claimed.

The original poster here sounds like he/she works for Webgility.