OpenCart Community

Mysite10 wrote:

labeshops wrote:Anyone know if any of the order history mods bypasses this error? Like the popup order history, mass order history updator, etc? Getting kinda desperate here as I know I'm going to mess up someone's order or forget to ship something.

Oh goodness, I found my fix. I changed the fraud setting from cancelled to processing and now I am able to reset the status back to a processing (couldn't change it from canceled.)

It annoying that we have this issue. I consider it to be a biggie as customers are wondering why their order is canceled. Especially when they have paid.

Anyways, I hope this helps.

ganocoffee wrote:

Mysite10 wrote:

labeshops wrote:Anyone know if any of the order history mods bypasses this error? Like the popup order history, mass order history updator, etc? Getting kinda desperate here as I know I'm going to mess up someone's order or forget to ship something.

Oh goodness, I found my fix. I changed the fraud setting from cancelled to processing and now I am able to reset the status back to a processing (couldn't change it from canceled.)

It annoying that we have this issue. I consider it to be a biggie as customers are wondering why their order is canceled. Especially when they have paid.

Anyways, I hope this helps.

I was having this issue as everytime I would update the order history it would say Denied. Per this post, I changed to processing under fraud settings, and now it works fine.

Anyone know what file is causing this issue so that we can fix it?

labeshops wrote:What finally fixed it for me was http://forum.opencart.com/viewtopic.php ... 12#p630942

Not sure why, but it lets me change order status again!