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Have you set weights and dimensions for your products? They're all chairs so maybe they're too big/heavy for Aus Post??

If you want to PM me admin access I can have a closer look at your settings...

Has this topic changed from the original? If so we need to either split it....or yall need to chat over email or PM . Thanks:)

Yes, sorry, it has changed. I didn't expect it to take so many posts to rectify the swap to the other extension... Hopefully SRD will now contact me via PM.

Last forked post -> the problem was that the dimensions of the product exceeded the maximum girth of Australia Post so came back with the (unclear) error.

Hi Phil.

I believe the change you made was to move the decimal point for the value of the product's size dimensions. On the front end, the product displays

Dimesions: (cm) 51.5 x 47.5x 43

This is correct. (note the bad spelling - which is not found in any of the website code)

However, in the back end, the product has dimensions of 5.15, 4.75, 4.3, and the dimenion unit is set to cm.

When on the front end I received an estimate for postage, I was surprised at how low the postage was.

How come the back end is displaying the dimensions incorrectly, and why do these incorrect dimensions display correctly on the front end?

Thanks.