Post by scanreg » Mon Oct 22, 2012 7:18 am

does this work with opencart 1.5.4.1 ?

thanks

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Post by eka7a » Tue Oct 23, 2012 7:51 pm

scanreg wrote:does this work with opencart 1.5.4.1 ?

thanks
Yes. work with oc 1.5.4.1

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Post by scanreg » Tue Oct 23, 2012 10:07 pm

upgrade from 1.5.4 to 1.5.4.1

i guess i'm not getting how this works

how does customer submit a ticket?

i used the contact us form, but the only thing that happened is that an email was sent to admin email address

nothing showed up in Sales > Customer Support > Support Requests

it's an empty table, no tickets

must you first install the original version and then this one on top of it?

what am i missing?

thanks

-----------------------

just did a clean install of 1.5.4.1 and customer support installed okay, not sure why it wasn't there with the upgrade

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Post by clarckconnect » Thu Nov 15, 2012 7:19 pm

thanks but i fail to save category, when i try save category i found this one :
Server error
The website encountered an error while retrieving http://localhost/shop/admin/index.php?r ... ffdedee782. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.

and i use oc 1.5.1.2
and at my server log i found this one :
[16-Nov-2012 06:54:14] PHP Fatal error: Call to undefined function utf8_strlen() in C:\wamp\www\shop\admin\controller\catalog\customer_support_category.php on line 271

[16-Nov-2012 07:07:18] PHP Fatal error: Call to undefined function utf8_strlen() in C:\wamp\www\shop\admin\controller\catalog\customer_support_category.php on line 271

[16-Nov-2012 07:07:38] PHP Fatal error: Call to a member function getCategories() on a non-object in C:\wamp\www\shop\admin\controller\catalog\customer_support.php on line 74

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Post by clarckconnect » Sun Nov 18, 2012 3:43 am

solve it with this code and i use oc 1.5.1.2

Code: Select all

foreach ($this->request->post['category_description'] as $language_id => $value) {
         if (( strlen(utf8_decode($value['name'])) < 2) || (strlen(utf8_decode($value['name'])) > 255)) {
            $this->error['name'][$language_id] = $this->language->get('error_name');
         }
      }
see this thread if you get Call to undefined function utf8_strlen

http://forum.opencart.com/viewtopic.php?f=112&t=89027

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Post by clarckconnect » Sun Nov 18, 2012 9:44 am

also i found some errror so i change it the file in catalog/controller/account/customer_support.php
error was same about Call to undefined function utf8_strlen
at line : 262 replace with this one :

Code: Select all

if(isset($this->request->post['subject']))
		{
			 if (( strlen(utf8_decode($this->request->post['subject'])) < 3) || (strlen(utf8_decode($this->request->post['subject'])) > 250)) 
			{
				$this->error['message'] = $this->language->get('error_no_subject');
			}
		}
and line 272 :

Code: Select all

	if (( strlen(utf8_decode($this->request->post['enquiry'])) < 25) || (strlen(utf8_decode($this->request->post['enquiry'])) > 2000))
		{
			$this->error['message'] = $this->language->get('error_no_enquiry');
		}
hope can help who have same prob with me :), and thanks for modul.

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Post by eka7a » Wed Dec 05, 2012 7:45 am

Hi,
This module 1.5.1.3 and newer version supports

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Post by leopedia » Sat Dec 15, 2012 4:24 am

We have just released new support ticket module for opencart.

Checkout out here.
http://www.opencart.com/index.php?route ... Pay-Ticket

Leopedia Web Solutions
http://www.leopedia.com
http://www.opencart.com/index.php?route ... e=leopedia


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Post by eka7a » Sat Dec 15, 2012 6:17 am

I like this. Congratulations!

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Post by flays » Thu Feb 27, 2014 10:20 pm

Help to set up an encoding for the Russian language. In the personal Cabinet of question marks???????? and also in the admin area.

http://clip2net.com/s/6UJ5CN

http://clip2net.com/s/6UJ9Dl

http://clip2net.com/s/6UJal4

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Post by eka7a » Mon Mar 03, 2014 10:33 pm

You're using an older version.

Please old version remove and new version reinstall

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Post by flays » Tue Mar 04, 2014 6:04 am

eka7a wrote:Вы используете более старую версию. Просьба удалить старую версию и новую версию переустановить


I have now is a version of customer-support-1.5.x-v3.5.2 set over the old version. And can you tell me what files you need to replace/delete that would fix the problem?

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Post by behghool » Thu May 01, 2014 2:31 am

Hello, I've used your valuable module after some modifications, more than 1 year. But now I need to upgrade it in such a way that it is able to use simple HTML codes (such as href) rather than simple text, or alternatively I could define some default answers for each status (open, close, ...). If you help me to modify it for this :) purpose, I really appreciate you.

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Post by ugintl » Wed Jun 25, 2014 7:40 pm

eka7a wrote:
customer-support-page-15x-0.jpg
Added OC 1.5.1.3+ support
Added admin support list toogle effect (In this way, support requests are gathered together)
Added colorful enquiry status
Fixed UTF-8 Support enquiry

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user: free password: free

OC OC 1.5.1.2 and old version
Hi eka7a,

I have successfully installed this great extension on oc 1.5.6.4 and seems to be working good. I have 2 questions.
1. Why a customer do not get notification on his email when his question is answered?
2. Why a customer has to login to use support? He must be allowed to submit ticket as a guest.

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Post by IP_CAM » Tue May 26, 2015 7:33 am

Updated Version for v.1.5.6.4 available here:
http://forum.opencart.com/viewtopic.php?f=22&t=127212
Ernie
bigmax.ch/os/

My Github OC Site: https://github.com/IP-CAM
5'600 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.


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