Yes. work with oc 1.5.4.1scanreg wrote:does this work with opencart 1.5.4.1 ?
thanks
upgrade from 1.5.4 to 1.5.4.1
i guess i'm not getting how this works
how does customer submit a ticket?
i used the contact us form, but the only thing that happened is that an email was sent to admin email address
nothing showed up in Sales > Customer Support > Support Requests
it's an empty table, no tickets
must you first install the original version and then this one on top of it?
what am i missing?
thanks
-----------------------
just did a clean install of 1.5.4.1 and customer support installed okay, not sure why it wasn't there with the upgrade
i guess i'm not getting how this works
how does customer submit a ticket?
i used the contact us form, but the only thing that happened is that an email was sent to admin email address
nothing showed up in Sales > Customer Support > Support Requests
it's an empty table, no tickets
must you first install the original version and then this one on top of it?
what am i missing?
thanks
-----------------------
just did a clean install of 1.5.4.1 and customer support installed okay, not sure why it wasn't there with the upgrade
thanks but i fail to save category, when i try save category i found this one :
Server error
The website encountered an error while retrieving http://localhost/shop/admin/index.php?r ... ffdedee782. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.
and i use oc 1.5.1.2
and at my server log i found this one :
Server error
The website encountered an error while retrieving http://localhost/shop/admin/index.php?r ... ffdedee782. It may be down for maintenance or configured incorrectly.
Here are some suggestions:
Reload this webpage later.
HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfill the request.
and i use oc 1.5.1.2
and at my server log i found this one :
[16-Nov-2012 06:54:14] PHP Fatal error: Call to undefined function utf8_strlen() in C:\wamp\www\shop\admin\controller\catalog\customer_support_category.php on line 271
[16-Nov-2012 07:07:18] PHP Fatal error: Call to undefined function utf8_strlen() in C:\wamp\www\shop\admin\controller\catalog\customer_support_category.php on line 271
[16-Nov-2012 07:07:38] PHP Fatal error: Call to a member function getCategories() on a non-object in C:\wamp\www\shop\admin\controller\catalog\customer_support.php on line 74
solve it with this code and i use oc 1.5.1.2
see this thread if you get Call to undefined function utf8_strlen
http://forum.opencart.com/viewtopic.php?f=112&t=89027
Code: Select all
foreach ($this->request->post['category_description'] as $language_id => $value) {
if (( strlen(utf8_decode($value['name'])) < 2) || (strlen(utf8_decode($value['name'])) > 255)) {
$this->error['name'][$language_id] = $this->language->get('error_name');
}
}
http://forum.opencart.com/viewtopic.php?f=112&t=89027
also i found some errror so i change it the file in catalog/controller/account/customer_support.php
error was same about Call to undefined function utf8_strlen
at line : 262 replace with this one :
and line 272 :
hope can help who have same prob with me
, and thanks for modul.
error was same about Call to undefined function utf8_strlen
at line : 262 replace with this one :
Code: Select all
if(isset($this->request->post['subject']))
{
if (( strlen(utf8_decode($this->request->post['subject'])) < 3) || (strlen(utf8_decode($this->request->post['subject'])) > 250))
{
$this->error['message'] = $this->language->get('error_no_subject');
}
}
Code: Select all
if (( strlen(utf8_decode($this->request->post['enquiry'])) < 25) || (strlen(utf8_decode($this->request->post['enquiry'])) > 2000))
{
$this->error['message'] = $this->language->get('error_no_enquiry');
}

We have just released new support ticket module for opencart.
Checkout out here.
http://www.opencart.com/index.php?route ... Pay-Ticket
Checkout out here.
http://www.opencart.com/index.php?route ... Pay-Ticket
Leopedia Web Solutions
http://www.leopedia.com
http://www.opencart.com/index.php?route ... e=leopedia
Help to set up an encoding for the Russian language. In the personal Cabinet of question marks???????? and also in the admin area.
http://clip2net.com/s/6UJ5CN
http://clip2net.com/s/6UJ9Dl
http://clip2net.com/s/6UJal4
http://clip2net.com/s/6UJ5CN
http://clip2net.com/s/6UJ9Dl
http://clip2net.com/s/6UJal4
eka7a wrote:Вы используете более старую версию. Просьба удалить старую версию и новую версию переустановить
I have now is a version of customer-support-1.5.x-v3.5.2 set over the old version. And can you tell me what files you need to replace/delete that would fix the problem?
Hello, I've used your valuable module after some modifications, more than 1 year. But now I need to upgrade it in such a way that it is able to use simple HTML codes (such as href) rather than simple text, or alternatively I could define some default answers for each status (open, close, ...). If you help me to modify it for this
purpose, I really appreciate you.

Hi eka7a,eka7a wrote:Added OC 1.5.1.3+ support
Added admin support list toogle effect (In this way, support requests are gathered together)
Added colorful enquiry status
Fixed UTF-8 Support enquiry
LIVE DEMO | DOWNLOAD
user: free password: free
OC OC 1.5.1.2 and old version
I have successfully installed this great extension on oc 1.5.6.4 and seems to be working good. I have 2 questions.
1. Why a customer do not get notification on his email when his question is answered?
2. Why a customer has to login to use support? He must be allowed to submit ticket as a guest.
Updated Version for v.1.5.6.4 available here:
http://forum.opencart.com/viewtopic.php?f=22&t=127212
Ernie
bigmax.ch/os/
http://forum.opencart.com/viewtopic.php?f=22&t=127212
Ernie
bigmax.ch/os/
My Github OC Site: https://github.com/IP-CAM
5'600 + FREE OC Extensions, on the World's largest private Github OC Repository Archive Site.
Who is online
Users browsing this forum: No registered users and 5 guests