Post by SohBH » Fri Aug 25, 2023 3:42 pm

Your Shipstation is installed without configuration. As previously mentioned, you need to add configuration to shipstation/index.php. Here's how you should do it:

Code: Select all

if (is_file('../config.php')) {
    require_once('../config.php');
}

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Post by KandC » Fri Aug 25, 2023 5:58 pm

SohBH wrote:
Fri Aug 25, 2023 3:42 pm
Your Shipstation is installed without configuration. As previously mentioned, you need to add configuration to shipstation/index.php. Here's how you should do it:

Code: Select all

if (is_file('../config.php')) {
    require_once('../config.php');
}
When you Install the application within the Admin of OpenCart - It updates the config.php file automatically. But we are still having the 500 connection error.

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Post by SohBH » Fri Aug 25, 2023 6:49 pm

Error log is appended to the
storage/logs/shipstation/error.log
Can you post it here?

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Post by KandC » Fri Aug 25, 2023 11:30 pm

SohBH wrote:
Fri Aug 25, 2023 6:49 pm
Error log is appended to the
storage/logs/shipstation/error.log
Can you post it here?
I've looked at the error.log file and it's empty. zero bytes.

I went back into my Stamps.com software and clicked the edit source for OpenCart. I noticed these errors on the software. Does this help? See attached screen shot.

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Post by SohBH » Sat Aug 26, 2023 3:26 pm

You can try directly accessing https://www.yourstore.com/shipstation/index.php in your browser to see if it provides you with any error messages or information.

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Post by khnaz35 » Sat Aug 26, 2023 4:08 pm

Have you tried the instructions provided on their website?
https://help.shipstation.com/hc/en-us/a ... 686b73661c

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Post by KandC » Sat Aug 26, 2023 6:24 pm

khnaz35 wrote:
Sat Aug 26, 2023 4:08 pm
Have you tried the instructions provided on their website?
https://help.shipstation.com/hc/en-us/a ... 686b73661c
The instructions on that link are OLD. The process to connect is different now and Shipstation never updated the instructions with the new connection process. But If you review the first post on this thread - I provided the current instructions. When we hit the connect button it gives us the 500 error. We have other connections like Walmart.com, Ebay and Amazon working just fine.

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Post by KandC » Sat Aug 26, 2023 6:24 pm

SohBH wrote:
Sat Aug 26, 2023 3:26 pm
You can try directly accessing https://www.yourstore.com/shipstation/index.php in your browser to see if it provides you with any error messages or information.
Yes - I tried that link -- I just give me a blank white screen on the browser.

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Post by SohBH » Mon Aug 28, 2023 2:47 pm

Can you add the following lines to the top to display errors directly in the browser:

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error_reporting(E_ALL);
ini_set('display_errors', '1');

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Post by KandC » Mon Aug 28, 2023 5:55 pm

SohBH wrote:
Mon Aug 28, 2023 2:47 pm
Can you add the following lines to the top to display errors directly in the browser:

Code: Select all

error_reporting(E_ALL);
ini_set('display_errors', '1');
Please let me know what file - directory structure and what specific file I should add this code.
Be aware the 500 error is on the Shipstation.com site after hitting the Connect button. I can't update their site.

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Post by SohBH » Mon Aug 28, 2023 6:07 pm

The code should be placed here:
https://www.yourstore.com/shipstation/index.php

Ensure that the URL on ShipStation is correct without any redirect.

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Post by khnaz35 » Wed Aug 30, 2023 12:05 pm

KandC wrote:
Mon Aug 28, 2023 5:55 pm
Please let me know what file - directory structure and what specific file I should add this code.
In your shipstation module a file is called index.php past the below code into it and save the file. (see attached image)

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error_reporting(E_ALL);
ini_set('display_errors', '1');
Then visit the url and check your logs.

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