Customers are not Receiving the Order Confirmation Emails. (Opencart Version 4.1.0.0)

Quote

Post by syd1037 » Wed Jun 25, 2025 9:23 am

Customer has informed me that they are not receiving the order confirmation emails. We are using Opencart Version 4.1.0.0. Can anyone help with this?
syd1037
Newbie
Posts
5
Joined
Sun May 20, 2018 4:31 pm
Top

Re: Customers are not Receiving the Order Confirmation Emails. (Opencart Version 4.1.0.0)

Quote

Post by Cue4cheap » Wed Jun 25, 2025 10:45 am

syd1037 wrote: ↑
Wed Jun 25, 2025 9:23 am
 Customer has informed me that they are not receiving the order confirmation emails. We are using Opencart Version 4.1.0.0. Can anyone help with this?
What are your settings?
And maybe look through this thread? viewtopic.php?t=235513
Mike

cue4cheap not cheap quality

Cue4cheap
Expert Member
Posts
2275
Joined
Fri Sep 20, 2013 4:45 am
Top

Re: Customers are not Receiving the Order Confirmation Emails. (Opencart Version 4.1.0.0)

Quote

Post by khnaz35 » Wed Jun 25, 2025 11:00 am

Is your mail server properly setup? What are your settings for mail?

Got a burning question at 3 AM that even Google shrugs at? There’s a not-so-secret inbox that might just have your answer: khnaz35@gmail.com
Breathe in some nature while you're at it. It’s cheaper than therapy. :-*

Feel free to sling a bear my way via PayPal @ khnaz35@gmail.com

User avatar
khnaz35
Active Member
Posts
1547
Joined
Mon Aug 27, 2018 11:30 pm
Location - Malaysia
Top

Re: Customers are not Receiving the Order Confirmation Emails. (Opencart Version 4.1.0.0)

Quote

Post by syd1037 » Wed Jun 25, 2025 11:28 am

Solved. The issue is with different email was used in the store and STMP setting was not used properly. I have to get the hostname from hosting provider they used different one. All good.
syd1037
Newbie
Posts
5
Joined
Sun May 20, 2018 4:31 pm
Top

Re: Customers are not Receiving the Order Confirmation Emails. (Opencart Version 4.1.0.0)

Quote

Post by syd1037 » Wed Jun 25, 2025 11:30 am

Thanks Everyone for your help as well.
syd1037
Newbie
Posts
5
Joined
Sun May 20, 2018 4:31 pm
Top
Post Reply
Return to “Bug Reports”
Who is online

Users browsing this forum: No registered users and 6 guests