Blank order when using paypal

Hi,

We have used paypal as credit card payment provider for a while and everything has worked fine, but yesterday we got several blank orders in opencart.
This happens everytime someone uses paypal as payment method, then we get one order that is blank and under process (The status we have choosen paypal payment should be)

We also receives and email from paypal notifying us about the payment that has been made, but the store doesn't receive any emails.

When getting orders that are payed with paypal we now have three problems.

1. We get one blank order in our systems
2. We receive an paypal notification about the order that has been made with a wrong amount, it doesn't include shipping costs.
3. The store doesn't receive information about the payment except from the paypal notification.

When I go to the store and choose a product then checkout with paypal I get the correct amound for shipping and products, I haven't tried to complete the order yet but will do that later today.

Does anybody know what causes this problem?

Best Regards,
Thomas B

I have checked the IPN messages that says that everything is fine and sent.

When I go through the logs I see that it says shipping=0.00 and it should say 100.00, have changed the name and address of the customer on this log output.
mc_gross=498.00&invoice=241 -&auth_exp=23:11:35 Feb 29, 2012 PST&protection_eligibility=Ineligible&address_status=unconfirmed&item_number1=z54444r&payer_id=RERVSB9CY6VLQ&tax=0.00&address_street=Address&payment_date=23:11:35 Jan 31, 2012 PST&option_selection1_1=Mørkgrå&payment_status=Pending&charset=windows-1252&address_zip=2004&mc_shipping=0.00&mc_handling=0.00&first_name=Name&transaction_entity=auth&address_country_code=NO&address_name=

I have this exact same issue but now in my OC 3.0.3.9 store. What can I do to fix it?

nongetjie wrote: ↑

Thu Apr 10, 2025 8:57 pm

I have this exact same issue but now in my OC 3.0.3.9 store. What can I do to fix it?

You would be best to follow the forum rules viewtopic.php?t=200480 and also post in the correct section for version 3.0.x. Also give more details such the the exact PayPal payment extension you are using.